Kaspersky total security stoped working and isn't opening and I can't get the files under data protection. Please help. I work wit
h windows 10. It is stuck on loading window.
Best answer by andrew75
Now you have two versions of Kaspersky Total Security installed at the same time (20th and 21st).
You need to uninstall both of these versions. Through "Add or Remove Programs" (if possible) and using the kavremover utility.
Make sure you have an activation code first.
After restarting your computer, you need to install the 21-st version of Total Security.
After installing the program, you can connect the previously created data vault to it. As written here.