Kaspersky
Question

Kaspersky Total Security 21.2.16.590 crash frequently

  • 14 November 2020
  • 9 replies
  • 233 views

Please help!

Windows 10 20H2 / x64

In administrative events I have:

Faulting application name: avp.exe, version: 21.2.16.590, time stamp: 0xd2b8f349
Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x73123758
Exception code: 0xc0000409
Fault offset: 0x0009edbb
Faulting process id: 0x15f4
Faulting application start time: 0x01d6ba8275ee43a0
Faulting application path: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.2\avp.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 6d64e5f4-3aef-468f-bde7-c7fbe41a81be
Faulting package full name: 
Faulting package-relative application ID: 

 

Has this problem been encountered before?

How can I resolve the situation?

 

Thank you!


9 replies

Userlevel 1
Badge +1

Hello, try to reinstall the VC library. If it still cannot be solved, please directly overwrite the system (through the Windows media tool, all applications and data can be kept without being deleted).

Hello. Thanks for answer.

The software version became unstable when I activated the old control panel. 

Navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment and set SuggestSafeKids to 0. 

 

When I return to normal and activate "Safe Kids" everything becomes stable.

 

Is there any chance that I will continue to use the “old parental control” - not Safe Kids - but the version remain stable?

 

Thanks!

 

PS: all this was done by deactivating / activating “self defense in product”.  

Userlevel 1
Badge +1

Hello. Thanks for answer.

The software version became unstable when I activated the old control panel. 

Navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment and set SuggestSafeKids to 0. 

 

When I return to normal and activate "Safe Kids" everything becomes stable.

 

Is there any chance that I will continue to use the “old parental control” - not Safe Kids - but the version remain stable?

 

Thanks!

Since this function does not have much practical value in China, I am not familiar with it and cannot answer your question.
You may need to contact technical support for a more detailed solution.

Userlevel 7
Badge +9

Hello. Thanks for answer. The software version became unstable when I activated the old control panel./ Parental control. 

 

Hello @Catalin,

Welcome!

May we know who advised you to apply the registry bypass to reactivate the original Parental control? 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +3

Hi @Catalin , 

Try to uninstall Safe Kids, what will be the outcome?

If it does not help, please submit a ticket to technical support via my.kaspersky.com and include in your request a link to Kaspersky dump files, which must be available in C:\ProgramData\Kaspersky Lab\AVP21.2\dumps\… ending with SRV0.full.dmp and GUI0.full.dmp. Please put these files into an archive and upload to some public cloud. 

Send me the ticket number via pm or post here. 

Thank you, 

Igor

Userlevel 1

Hi Igor,

I did not have Safe Kids installed.
I'll take care of what you asked me to do.
Thank you!

Userlevel 1

Hi @Igor Kurzin 

I sent you a private message.

Thanks!

Userlevel 7
Badge +3

Hi @CatalinC , 

I got the INC number, thank you. We are on it, please expect a response soon. 

Regards,

Igor

Userlevel 1

Hello!

For those who are interested in this problem, the technical support sent me that it will be solved in the 2021 MR3 version - which is expected in February 2021.

The workaround would be to use version 2020 until the release of MR3.

I'll wait for that version.
Thank you Kaspersky.

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