Kaspersky scan failure

  • 24 June 2019
  • 1 reply

Hello dear friends.

When i scan my pc, it always gets a failure and i cannot even resume. i unstalled the app and re-install it but nothing is changed.
Anyone know how can i fix this ?

1 reply

Userlevel 7
Badge +4
Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support.

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI