Kaspersky
Question

Kaspersky Backup to USB disc, the folder I select is not compatible for receiving the backup file


Iwhen trying to get Backup to a USB connected a MyPassport 3Tb disc I get told the folder I select is not compatible for receiving the backup file;  why would that be and what can I do ?


3 replies

Userlevel 7
Badge +11

Hello @BryanB,

Welcome!

  • Is the KTS backup configured as scheduled or on-demand

Please let us know?

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +6

Hello @BryanB  , see also this article from the support

If you are backing up your files to a My Book (Western Digital) drive, format the drive to the NTFS file system before creating the backup task.

How to Create a backup

Regards

Userlevel 7
Badge +11

Hello @BryanB,

Additional:

As a test, I’ve run a KTS On-demand backup to a 2TB usb connected drive, see video


 

:warning: Note: if the Scheduled Backup option is selected, the password that must be used is the Windows User account password:warning:


 

Re “ folder I select is not compatible for receiving the backup file”:

  1. Where is that folder located?
  2. What permissions are assigned to the folder?
  3. What happens if that folder is copied to the Desktop, & the backup configured, does the same error repeat? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:

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