Kaspersky
Question

Internet quits working with Secure Connection

  • 28 May 2019
  • 2 replies
  • 562 views

I cannot connect to the internet with secure connection. What do I need to do?

2 replies

Userlevel 7
Badge +5
Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support.

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI
Userlevel 7
Badge +9
Welcome. Did you try with several virtual locations ?

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