Kaspersky
Question

[INC000012758214] Technical Support


Hello! Any idea why the technical support haven’t reach me yet? I already send a request to them on my Total Security Anti-virus. It exceed the maximum entries.

 

Thanks.


5 replies

Userlevel 7
Badge +9

Hello @PrancingHorse

Welcome!

  1. Did you log a request with Kaspersky Technical Support
  2. IF “yes”, did the automated system send you an email with an INC+12 digits reference number? 
  3. When did you contact Kaspersky Technical Support - date & time? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hello @PrancingHorse

Welcome!

  1. Did you log a request with Kaspersky Technical Support
  2. IF “yes”, did the automated system send you an email with an INC+12 digits reference number? 
  3. When did you contact Kaspersky Technical Support - date & time? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Yes I did. The reference numbers is INC000012758214.

I contact Kaspersky Techincal Support on the 30th April/ 3.15pm.

Thanks

Userlevel 7
Badge +8

@PrancingHorse I inserted the INC ref in your subject, Kaspersky collaborators are watching this Forum.

Userlevel 7
Badge +9

Yes I did. The reference number is INC000012758214. I contact Kaspersky Technical Support on the 30th April/ 3.15pm. Thanks

Hello @PrancingHorse

Thank you for updating us:ok_hand_tone3:

To find out what the delay is, you may wish to contact them via LiveChat or Phone → go to the Support page, select your location (1) , scroll down to the bottom of the page, select Product help(2), select Live Chat (3) or Phone(4):

 

 

  • :warning: For LiveChat, fill in the online form, the automated system will create a new INC#, so when actually connect with the agent, make sure to tell him/her you already have an existing INC# 
  • IF you speak with an agent via the phone, give them the existing INC#

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +5

Hi @PrancingHorse , it seems the ball is on your side, the incident is in status “Waiting for customer reply”. Can you kindly send an email back to reactivate the incident? 

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