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Question

I bought KTS at an offline store, no activation code, only a serial number and a verification code.

  • 15 September 2020
  • 5 replies
  • 102 views
B

Hi, 

I have searched, but haven’t found anything related to my question. :slight_smile:

I bought KTS at an offline store and there is no activation code - only a 
serial number and a verification code.

Inside “My Kasperski”, they only ask for an activation code.

Where do get the activation code?

Thanks for your help. :slight_smile:

5 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @bedfordmey, 

Welcome!

  • By “ offline store “ do you mean a non Kaspersky store? 
  • If “yes” you must contact the Merchant & they must provide an Activation code, also, ask them how they expect you to activate the software:thinking: ? 

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
B

I bought it at a physical store. It is a sealed box which they sell as is. I took it off the shelf.

The previous times I was able to enter the serial number and verification code on a page in my account area and then they would email me the activation code. Why should the store give it to me?

Berny
Rank
Userlevel 7
Badge +8

@bedfordmey Please contact the vendor.

Forum Moderator France & BeNeLux - Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | Errare humanum est.
B

I would like to ask one more question. What is the purpose of the serial number and verification code that comes with the product?   :slight_smile:

Berny
Rank
Userlevel 7
Badge +8

@bedfordmey The serial number can be helpfull for Tech Support to find out a lost activation code 

Forum Moderator France & BeNeLux - Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | Errare humanum est.

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