Kaspersky
Question

HEUR:BackDoor.win64.Agent.gen won't go? StartupCheckLibrairy.dll was detected.

  • 12 September 2019
  • 1 reply
  • 1513 views

Hello,

My KIS identified a Malware called HEUR:BackDoor.win64.Agent.gen and I tried resolve it but it won't go. What can I do?
It's location is: C:\windows\System32\StartupCheckLibrairy.dll
I'm using Windows 10 and don't know what another information could be useful to add here. If you know what could be helpful, please, let me know.

1 reply

Userlevel 7
Badge +5
Welcome. Best bet is to get expert diagnosis, by contacting Tech Support.

Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

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