Kaspersky
Question

[helprecover@foxmail.com].help Ransomware

  • 19 October 2020
  • 5 replies
  • 2596 views

My external hard disk is infected by a ransomware and it encrypted the files and renamed the files with [helprecover@foxmail.com].help extension. 

The documents are very important and need to decrypt ASAP. I want to know is there any decryption tool available and how can I download it? Even it is paid one it is ok. 

Thank you. 


5 replies

Userlevel 7
Badge +9

Hello @Chathura

Welcome!

In terms of recovering/decrypting the files, this type of virus usually encrypts the files with very high bit keys, and in very rare cases a decryptor can be created, usually due to failure or careless programming of the malware. But in the vast majority it is not possible, at least at the moment.

  1. You can check if the ransomware that’s attacked you currently has the possibility to be decrypted at ID RANSOMWARE,
  2. You may find information at: NO MORE RANSOME
  3. Also try Kaspersky Recovery tools
  4. If you are a Kaspersky user with a valid license, open a support ticket in your MyKaspersky account, send them a sample of an encrypted file, and if you have the same file unencrypted.
  5. Also, read Why you should NOT pay ransom to malware creators

Thank you:pray_tone3:

Flood:whale: +:whale2:

@Flood and Flood's wife  Thank you for your quick response. I will try and let you know the results

Did you resove the issue?

My external hard disk is infected by a ransomware and it encrypted the files and renamed the files with [helprecover@foxmail.com].help extension. 

The documents are very important and need to decrypt ASAP. I want to know is there any decryption tool available and how can I download it? Even it is paid one it is ok. 

Thank you.

Userlevel 7
Badge +8

@Teja Van Gal Welcome.

Please see this :

https://noransom.kaspersky.com/  (*)

https://support.kaspersky.com/us/14844 

https://www.kaspersky.com/blog/no-no-ransom/13364/ 

https://id-ransomware.malwarehunterteam.com/ 


(*) “Ask for the tech support (only for Kaspersky’s paid products customers)”

 

Also, in a lot of cases files can't be decrypted without the private key that is only known by the attacker.

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