Failure to install Kaspersky Total Security (Access Denied)

  • 18 July 2019
  • 1 reply

Trying to download Kasperksy Total Security from StartUp.exe (after entering Activation Code) and getting the error "Access Denied".

Also cannot download KVRT

Neither can I open the System Error Logs to get a description of the Error (GetSystemInfo6.2 (1).exe)

Error Message - "Unable to create environment directory for the application"


1 reply

Userlevel 7
Badge +5
Welcome. It looks like you have a borked system. We have no information from you about your system, or any other issues that your system probably has. Can you tell us more about your system?

Best to first contact Tech Support:

Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI