Kaspersky

Encrypted Vault Not auto Locking after shutdown

  • 24 April 2021
  • 5 replies
  • 56 views

Userlevel 2
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I created an encrypted vault using KTS 21.3..10.391(a) and put some files in it a few days ago.

On startup of my laptop today, I go to access the encrypted vault expecting a password popup to appear.

To my surprise, and horror, the encrypted vault opened up when I double clicked the shortcut icon on the desktop !!!

 

This is a huge error that needs to be addressed.

 


5 replies

Userlevel 7
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@celsurf Please reinstall on top KTS 21.3 ?

Userlevel 2
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@celsurf Please reinstall on top KTS 21.3 ?

 

I already have KTS 21.3.10.391(a) installed. It was a fresh install.

Are you suggesting that I reinstall the latest version on top of what I already have installed ? 

 

 

Userlevel 7
Badge +9

I created an encrypted vault using KTS 21.3..10.391(a) and put some files in it a few days ago.

On startup of my laptop today, I go to access the encrypted vault expecting a password popup to appear. To my surprise, and horror, the encrypted vault opened up when I double clicked the shortcut icon on the desktop !!! This is a huge error that needs to be addressed.

 

Hello @celsurf

Also, we tested → video 1 created / locked vault -  including shutting down, restarting, login, etc; video 2, after login, attempted to access the EV via EV shortcut & via KTS - outcome → the EV shortcut is locked, password required to unlock the vault; vault is locked, password required to unlock the vault: 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +8

I already have KTS 21.3.10.391(a) installed. It was a fresh install.

Are you suggesting that I reinstall the latest version on top of what I already have installed ?

 

In this case , personally  i should try a clean reinstall.
If this suggestion doesn’t fix your problem  please contact Kaspersky Technical Support :

https://my.kaspersky.com/techsupport#/requests/new

Userlevel 2
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Got the problem figured out :relaxed:

 

Being a longtime user of Windows 7, you would think that when you shutdown, it is a ‘true’ full  shutdown in Windows 10 as well.

 

That is not the case. It seems the default when you shutdown in Windows 10  is something other than a full shutdown.

 

I have adjusted the power setting and eliminated the problem in Windows 10 so a true full shutdown occurs.

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