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Email reminders for old Licences [Solved][Closed]

  • 1 April 2019
  • 5 replies
  • 629 views

Hi, I've been using Kasperky for years. I renewed my Total Security licence and everything was OK.

I'm now getting email reminders to renew my licence. When I check My.Kaspersky I have 4 licences listed. 3 of these are redundant (and listed as expired). Is there anyway I can delete the old licences or prevent reminders for them.

These reminders are particularly irritating as the whole household is getting them everytime they look at their laptop/phone/tablet.

regards.
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Best answer by Anonymous 3 April 2019, 18:00

Open Kaspersky. Click in Settings>Adittional>Notifications.
Uncheck the messages that you don´t want to receive.
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5 replies

Userlevel 7
Badge +8
Hello MRKuser999,
I recently encountered this issue, contacted KLab Support who advised:
quote
"customer does not have this removal option, but we can remove it for you. Provide the account detail, e.g. MyKaspersky account email address and the activation code/s you wish to remove"
unquote
  • Contact Kaspersky Lab Support via https://my.kaspersky.com/
Good luck!
I am getting extremely annoyed at receiving constant emails to tell me that my licence to Kaspersky has not bee active for many weeks when the truth is that I renewed my licence about three weeks BEFORE it expired. I would have thought that a High-Tec company like Kaspersky would have been able to co-ordinate all of this information. Can I trust their Internet Security even though I have been using them for a great number of years?
Userlevel 4
Badge +1
I am getting extremely annoyed at receiving constant emails to tell me that my licence to Kaspersky has not bee active for many weeks when the truth is that I renewed my licence about three weeks BEFORE it expired. I would have thought that a High-Tec company like Kaspersky would have been able to co-ordinate all of this information. Can I trust their Internet Security even though I have been using them for a great number of years?
Some technical problems can always happen.
I understand the frustration but by contacting Technical Support you will resolve. Be happy with Kaspersky products! 🙂
Userlevel 7
Badge +2
Hi. Welcome to the Kaspersky Community.
Have you tried hiding the old license for computer in Kasperky.com Portal.
Open Kaspersky. Click in Settings>Adittional>Notifications.
Uncheck the messages that you don´t want to receive.