Kaspersky
Question

Download blocked alerts for cooljorrd-com

  • 2 December 2019
  • 31 replies
  • 5646 views

I keep getting this alert popping up every 15 seconds but i use firefox, not chrome.

Any ideas how to stop this?


31 replies

Hi Flood

 

The alerts happen only via Firefox, if i open Microsoft Edge it doesnt happen.

I have attached a couple of things but as i said earlier to Berny i am no IT expert so may need help in getting the other info you asked for, sorry.

Hi Flood

 

Thank you for persisting with this for me.

Regards

Userlevel 7
Badge +6

Welcome. Can you please provide a screenshot from the alert.

https://support.kaspersky.com/common/diagnostics/492

Thank you 

Userlevel 7
Badge +6

Please remove the entry in KPM.

Also please verify : KPM > Settings > Automatic startup
 

Userlevel 7
Badge +6

This is a strange issue :hushed:
Do you have in your KPM Website section an address that is pointing to the url in your screenshot ?

 

Hi Flood

Sorry for the delay is responding. Thank you for your assistance, i have attached the requested file.

Regards

Userlevel 7
Badge +8

Hello  @Ralphy,

You’re very welcome!

Thank you for replying and the report. 

Correction:upside_down: , I’m looking at the full report now, I’ll reply shortly!

Thank you:pray_tone3:

Userlevel 7
Badge +8

Hello  @Ralphy,

  1. Please tell me Firefox full name & version?
  2. Is Kaspersky Protection extension installed and enabled in Firefox browser? IF “yes”, may I have the KPE version please? 
  3. Is a Firefox Master password used? 
  4. Do the alerts begin the minute you open FireFox browser or after you browse/go to a specific site?
  5. May I have an image or images of Firefox about:addons - extensions page(s) please? 
  6. May I have an image or images of Firefox about:addons - themes page(s) please?
  7. May I have an image of Firefox about:addons - plugins page(s) please?
  8. Can you tell me when the alerts started, was it in the last 7 days? If “yes” may I have the All Events, 7days report please? If the alerts began over 7days ago, please select, export & attach: All Events, 30day report please?

Thank you:pray_tone3:

Userlevel 7
Badge +6

requested file.

Please check this pinned Topic

 

Userlevel 7
Badge +8

Hello  @Ralphy,

  • Don’t fret about “not knowing”, I will help you!

I do understand the issue is only happening with FF. 

Give me a moment and I’ll post back with exact steps.

Thank you for working with me on this:pray_tone4:

Userlevel 7
Badge +8

Hello  @Ralphy,

  • When the alerts started, was it in the last 7 days? If “yes” may I have the All Events, 7days report please? If the alerts began over 7days ago, please select, export & attach: All Events, 30day report please?Open Firefox browser, in the url bar enter about:addons, the following screen will open
    1.  Open Firefox browser, in the url bar enter about:addons, the following screen will open

    Click on Kaspersky Protection extension (for extended detail), make a screen print please and post back please? 

Userlevel 7
Badge +8

Hello  @Ralphy,

You’re most welcome, I’m happy to do so:ok_hand_tone3:

  • Thank you for the 30day report & the KPE image.
  • Just an important note, KPE is disabled, don’t worry about it atm, after we finish, we need to make sure KPE is enabled & active. 
  • :octagonal_sign: How long has Link Checker been installed ? Please click on Link Checker (to open) & provide an image of the “extended detail” please?:octagonal_sign:
  1. Exit the Firefox browser, do not reopen atm. 
  2. Open Windows File Explorer, go to  C:\Users\YOURNAME\AppData\Roaming\Mozilla\Firefox\Profiles\
  3. Copy the (FF) Profiles folder  to your Desktop.
  4. Go to C:\Windows\Temp, delete everything in the Temp folder, there may be several files or folders requesting “Admin” permission to delete, select “yes” or “ok”, & there may be several files or folders “In use”, select “Skip”.
  5. Go to C:\Users\YOURNAME\AppData\Local\Temp, delete everything in the Temp folder, there may be several files or folders requesting “Admin” permission to delete, select “yes” or “ok”, & there may be several files or folders “In use”, select “Skip”.
  6. Open Firefox browser:

(a.) Select 3 horizontal bars in the top right corner of the browser. 

(b.) Scroll down to the very bottom of the dropdown list. 

(c.) Select Help

(d.) From the Help popup, select Troubleshooting Information

(e.) In the top right hand section of the Firefox browser, Give Firefox a tune up, select Refresh Firefox, allow the refresh to complete. 

(f.) Exit Firefox, do not restart atm.

:seven: Open KTS,  select More Tools, select Clean & Optimize, select Privacy Cleaner, the “search for user activity will be selected”, select Next, the PC Wizard will run & present Strongly recommended actions, all ticked and Perform additional actions (not ticked), please select ALL Strongly recommended actions & Perform additional actions, select Next, the PC Wizard will run, allow it to complete, an Activity traces cleaned successfully window will display, please tick the :white_square_button:Reboot the Computer, select Done

:eight: When the computer is fully off, power on, login and start KTS application, nothing else. 

:nine: Run a KTS manual Database Update, allow it to complete.

:keycap_ten: Run a KTS Full Scan, allow it to complete. 

:one::one: Open Firefox, recheck original issue?

  • Take your time, there’s no pressure, it’s better to check everything, if you’re unsure about anything, please ask. 
  • And, please let me know if the issue is resolved?

Thank you:pray_tone3:

 

Hi Flood

After my name there is no AppData, can you advise?

Thanks

 

Userlevel 7
Badge +8

Hello  @Ralphy, Colin, 

Ok, it’s necessary to change Windows File Explorer to show hidden files & folders:

  1. Click the “Organize” button on Windows Explorer's toolbar
  2.  Select “Folder and search options” to open.
  3. Click the “View” tab at the top of the Folder Options window.
  4. Select “Show hidden files, folders, and drives” under Hidden files and folders.
  5. Click “OK” to save the new setting.

     

:warning: Also, how long has Link Checker extension/addon been installed ?:warning:  

Please click on Link Checker (to open) or select the 3 tiny dots & provide an image of the “extended detail please?

:negative_squared_cross_mark: When you have time please, the 30 day report only covers 03/12/19 & 04/12/19, has KTS been (recently) updated, freshly installed, or reset to default?:negative_squared_cross_mark:

Please let me know?

Thank you:pray_tone3:

Hi Flood

Ive done the view folders and then gone back to the retune firefox and it seems to have stopped. Is there anything esle i need to do now?

Thanks

Userlevel 7
Badge +8

Hello  @Ralphy, Colin.

Thank you for replying. 

If the “download-blocked-alerts-for-cooljorrd-com” issue has stopped and you’re happy, then no, other than give yourself a high 5 for doing the work!

If there’s any further problems, please don’t hesitate to let me know/ 

Best regards. 

Hi Flood

Yes it seems to have stopped but I wont lie I found it stressful at times as I am not expert on computers. Thank you for helping me solve this it is appreciated.

Take care and thanks again

Userlevel 7
Badge +8

Hello  @Ralphy, Colin, 

You’re very welcome!

I understand “stressful” & you may not be an IT expert, none of us were born “expert” anything.

You stuck with it, you got a good result, you did great:clap_tone3:

(and) we’re always here to help. 

Best regards. 

 

Hi Berny

Please find attached screenshot of the issue i’m having.

Thanks

Colin

Userlevel 7
Badge +6

@Ralphy

Message : “This image could  not be loaded”
Can you please attach a JPEG format.

 

 

Hi Berny

Not been an IT expert, how do I do this please?

Thanks

Colin

 

 

Userlevel 7
Badge +6

Please try the MS Snipping Tool

https://support.microsoft.com/en-gb/help/13776/windows-10-use-snipping-tool-to-capture-screenshots

Hi Berny

Thank you, hope this works

 

Userlevel 7
Badge +6

Kaspersky Password Manager is asking for your Master Password , are you using KPM ?

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