Kaspersky
Question

Databases are corrupted! Invalid key

  • 1 August 2019
  • 1 reply
  • 292 views


1 reply

Userlevel 7
Badge +11
Hello @micky,
Welcome!
May I clarify something please: the first image shows KTS & KIS (for Mac), when you look at the installed application, rightclick on the application shield, in the Taskbar, select "about" - what information is displayed please?
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The quickest way to check if this is a "glitch" is to uninstall and re-install Kaspersky software following steps below, however, if that doesn't work then it's best to contact Kaspersky Technical Support.
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Also, before you uninstall, make sure you have a copy of the license key & activation code, all the details you see in your MyKaspersky account - https://my.kaspersky.com/MyLicenses#/ DETAILS
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To uninstall please follow: https://help.kaspersky.com/KIS4Mac/20.0/en-US/118671.htm
  • Uninstall
  • Reboot, power off/on Mac.
  • Download a new (Kaspersky software) installer.
  • Install.
  • Reboot, power off/on Mac
  • Recheck if the "key is invalid" error repeats?
If it does, please contact https://support.kaspersky.com
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There are options to:
  • Call.
  • Log a request via your MyKaspersky account.
  • Chat (if it's available in your region).
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When you call, chat or log the request - a INC will be created. The INC has 12 nunbers after INC.
If you log the request in the MyKaspersky portal, an auto-email will be sent with the INC number.
If you log the request via a Chat session, ask the Chat operator for an INC# and select 📧, "send the chat transcript to your email"
If you call, ask the call operator for an INC#
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If you log the request in MyKaspersky portal, choose the template that says "Activation & License Issues" , subtype "Other"
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After the request is logged (in the MyKaspersky portal), a human should contact you within 2 to 3 days, depending on when the request is logged. They will send information, via email, always with the INC# in the subject line, you may continue to communicate with the team via email, until the INC is resolved or closed.
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Please keep us updated?
Thanks.

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