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BSOD while watching Netflix (win 10 UWP app from Microsoft Store)

  • 12 February 2021
  • 1 reply
  • 100 views

I get random bluescreen when I watch Netflix (downloaded from Microsoft Store). The bluescreen only happen when watching Netflix (everything fine if watch with browser).

Computer connected to internet with ethernet cable

Win 10 version: 19042.804

Kaspersky Total Security version: 21.2.16.590 (b)

Bluescreen information:

Stop Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL

What Failed: klflt.sys

 
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Best answer by Berny 12 February 2021, 15:39

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Userlevel 7
Badge +9

@abc1208 Welcome.

Please contact Kaspersky Technical Support  :
https://my.kaspersky.com/techsupport#/requests/new

Please Include a full memory dump in your request :
https://support.kaspersky.com/us/common/diagnostics/10659