Kaspersky
Question

BSOD when Kaspersky Starts

  • 5 December 2021
  • 4 replies
  • 87 views

A few seconds after my Kaspersky Total Security starts my PC gets a Bluescreen with the error: “KMODE_EXCEPTION_NOT_HANDLED” I already tried reinstalling Kaspersky with a new installer and it didn’t work.

What can I do to fix this?

 


4 replies

Userlevel 7
Badge +5

Welcome. Please contact Tech Support for this issue. Tech Support link is located near the top of this web page. Tech Support will inform you of what logs and dump files they need to analyze, and how to collect and send the logs and files. 

Userlevel 7
Badge +6

@Sevi please check if this driver is present in your system? C:\WINDOWS\system32\DRIVERS\bddci.sys

@Sevi please check if this driver is present in your system? C:\WINDOWS\system32\DRIVERS\bddci.sys

Hey, the file present on my system. Should I delete it or something like that?

Userlevel 7
Badge +6

Hi @Sevi , 

It is a BitDefender anti-virus driver. 

Most likely it causes the BSOD. 

The solution would be to create a Windows restore point (just in case), then rename bddci.sys to bddci_old.sys

 

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