Kaspersky
Question

Bot (technical) emails received from Kaspersky Nexway are in French, even tho submitted tickets only have English options😏


Userlevel 7
Badge +9

Bonjour Kaspersky expert Team: @Igor Kurzin,

 

 

 

 

Pourquoi?

Merci! 

Flood:whale: +:whale2: 


10 replies

Userlevel 7
Badge +5

Bonjour, Flood, 

Comment ça va?

Can you provide reproduction step by step? 

Where do you get this shot.kaspersky.com link? 

How do you submit the ticket? 

Thanks

Userlevel 7
Badge +9
  1. Can you provide reproduction step by step? 
  1. Where do you get this shop.kaspersky.com link? 
  1. How do you submit the ticket? 

Bonjour Igor,

Tout va bien!

Because there’s been changes to the payment component of MyKaspersky portal & because Kaspersky either rarely updates documentation in a timely manner & or frequently updates documentation incorrectly & because Kaspersky’s Online Chat were not helpful, we purchased 2 Kaspersky software licenses, to clearly document the new process. 

The shop.kaspersky.com is the Nexway (Kaspersky) interface. 

Along the way we encountered a problem which required assistance from Nexway (Kaspersky), so, from: Kaspersky: Frequently asked questions about purchasing, Order information, What is my order status? Fill out the form on a lookup page = https://shop.kaspersky.com.au/enduser-portal, we selected: Need help? Please Contact us (bottom left hand corner), which took us to: 

 

 

 

We filled out form & submitted; Kaspersky/Nexway email bot sent us the French reply, which lead us to raise the topic.

clair que la boue? 

:sweat_smile:

Merci!

Flood:whale: +:whale2:

Userlevel 7
Badge +5

Hi Flood, your Frensh is outstdanding. :grinning:
Thanks for the steps, I reproduced on my end as well. Reported to the corresponding team. Will provide an update when it is fixed.

Userlevel 7
Badge +9

Bonjour Igor, 

Mon bon ami, M. Google, m'a aidé:wink:

Votre orthographe ne l'est pas! :joy:

Merci!

:whale: +:whale2:

Userlevel 1

Frensh? :grinning:

Userlevel 7
Badge +5

Hola, Flood, the Eagle Eye :)

Has been fixed! 

Userlevel 7
Badge +9

"Hola", tu veux sûrement dire "bonjour" Igor? 

Thank you for the advice:pray_tone3:
As you'd expect, we're testing, if we find the solution "works", we'll award you a gold med:military_medal: l, mark your answer as "Best answer", & strongly encourage you to apply for a job with Kaspersky, you'd get along great with their "team"!:wink:

:eagle: +:whale2:

Userlevel 7
Badge +9

Has been fixed! 

Hello @Igor Kurzin

Please share with us the “actual” fix details

Merci!

:whale: +:whale2:

Userlevel 7
Badge +5

Hey, 

It is taking some time to apply the fix. Could get there within a week. 

 

Userlevel 7
Badge +9

Hello @Igor Kurzin

Merci!

We’ll check again in a week:upside_down:

:whale: +:whale2:

Reply