Kaspersky
Question

Bluescreen error

  • 18 June 2019
  • 3 replies
  • 239 views

Hi, I recently bought a new HP ProBook 450 G5 laptop and installed Kaspersky Total Security. I had to download the software as the laptop does not have a optical drive. Every time I go onto the internet I get a bluescreen error. After uninstalling Kasperky the laptop worked 100%

3 replies

Userlevel 7
Badge +10
Hi Venterryno,
Welcome!
Please collect GSI, include Windows logs, upload full .zip folder to cloud storage of your choice and post back the link please?
https://support.kaspersky.com/common/diagnostics/3632#block7
With the information we'll be able to analyse and determine if Kaspersky software is contributing to network connectivity issues.
Many thanks!
https://www.dropbox.com/h?preview=GSI6_DESKTOP-V4CAVAG_onmat_06_18_2019_12_42_35.zip
Userlevel 7
Badge +4
Also,

Thank you for the link.

Please also contact Tech Support: https://my.kaspersky.com/support/


Please attach the following items to your Tech Support request:

1. Description of the issue.

2. GSI

3. Traces Please disable traces when done, or your hard drive will get full.

4. Full Dump (MEMORY.DMP) Please, no mini-dumps, kernel dumps etc.

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