Kaspersky
Question

Annoying VPN Pop-up advertiser appears on my desktop

  • 6 August 2019
  • 1 reply
  • 170 views

Userlevel 1
Hello, I already disable all the notifications, but a VPN Pop-up advertiser appears on my desktop.
It's too annoying, and I paid for this software to avoid this type of thing.
It is so frustrating.

Can anyone help me with this?
Thanks.

1 reply

Userlevel 7
Badge +11
Hello, I already disable all the notifications, but a VPN Pop-up advertiser appears on my desktop.
It's too annoying, I paid for this software to avoid this type of thing. Can anyone help me with this?

Hello @Sebastian z,
Welcome to the Community 👋
As you're using Kaspersky licensed software, can you share with us:
  1. Operating System Name? Version? Build?
  2. KTS Version? Patch(x)? {x = letter}
  3. KSC Version? Patch(x)? {x = letter}
  4. Images of notification(s) please?
  5. Can you collect GSI and Windows logs, upload them to the cloud storage and post the link using the "upload icon" in your, please?
  • & just to check, you've unselected all "notifications", in both KTS & KSC?



  • Please let us know?
GSI reference doc: https://support.kaspersky.com/common/diagnostics/3632#block7
Thanks.

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