Kaspersky
Question

24 x 7 Kaspersky Technical Support: 'Live chat, phone support' availability confusion

  • 17 July 2020
  • 2 replies
  • 89 views

Userlevel 7
Badge +8
  • Bronze Practitioner
  • 6608 replies

For our region, the Support page shows Phone & Live Chat available 24 x 7, however, the Live Chat window shows: Technical support available as business hours

 

 

 

Why is it so?

Thank you:pray_tone3:

Flood:whale:


2 replies

Userlevel 7
Badge +2

Hi Flood,

Thank you for bringing this up. Chat support is in fact 24/7. I contacted the corresponding team and they claim to have fixed the information on the site. Can you please check?

Thanks and have a great day.

 

Userlevel 7
Badge +8

Hello @Igor Kurzin,

Thank you for following up & action:thumbsup_tone3:  

I would absolutely check, however, the only time to do so is when / if Online Chat is actually offline/down, that’s when the “availability” banner shows:thinking: 

If there’s an outage scheduled, I’m happy to verify at that time, let me know please? 

Thanks and you have a great day too!

Flood:whale:

Reply / Ответить