Kaspersky
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Snipping Tool Greyed out

  • 2 April 2019
  • 8 replies
  • 8795 views

Hello, When I try to use the Snipping tool, the screen is grayed out and prevents a snapshot of the screen. Any advice? K Small Office- Windows 10 Pro..
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Best answer by OscarF 28 May 2020, 05:44

This will happen if you are running your browser in protected, or if you have a browser in protected mode, at the same time of a browser not in protected mode. Close all your protected mode browser sessions, and try again on a non protected session. This worked for me

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8 replies

Userlevel 7
Badge +2
Hi, Welcome to the new Kaspersky Community.
Microsoft has replaced the Snipping Tool with the new "snip&sketch.
Try going to Settings, Apps, Snip & Sketch, then right click ''reset"
Also Microsoft give you the choice to change when you open the "old snipping Tool"
Userlevel 7
Badge +9
Hello, @sszewczuk
Such a situation may arise if you use Safe Money at this moment.
Try to temporarily disable them and check the problem.
If you do not want to disable them, then the screenshots should be done according to the recommendations of this article. https://support.kaspersky.com/492#block1
Hello, @sszewczuk
Such a situation may arise if you use Safe Money at this moment.
Try to temporarily disable them and check the problem.
If you do not want to disable them, then the screenshots should be done according to the recommendations of this article. https://support.kaspersky.com/492#block1


I had the same problem and tried disabling the Safe Money but the problem still persists. Does anyone have any other suggestions?
Any update on this issue? I still have the same error.

Snipping Tool and windows Snip & Sketch Greyed out 

Hi, i am having the same issue even with windows Snip & Sketch. tried by disabling “safe money”  no luck. below solution also tried some are not applicable in case of Kaspersky internet security 2020.

 

https://support.kaspersky.com/common/safemoney/12690#block2

https://help.kaspersky.com/KIS/2017/en-EN/82967.htm

Userlevel 7
Badge +9

Hello @malik

Welcome!

If Windows is run in SafeMode does  Snip & Sketch remain greyed out?

Please let me know?

Thank you:pray_tone3:

Flood:whale:

This will happen if you are running your browser in protected, or if you have a browser in protected mode, at the same time of a browser not in protected mode. Close all your protected mode browser sessions, and try again on a non protected session. This worked for me

oscarf. you fixed it!!

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