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Solved

Quickbooks Firewall settings. The only way i can get multi user to work is to shut off the Firewall.

  • 21 July 2020
  • 8 replies
  • 405 views
G

Has anyone successfully setup the K Firewall to allow multi user access on Quickbooks Desktop Premier 2020?  i have added virtually all Quickbooks executables as exceptions to the Firewall, but the only way i can get multi user to work is to shut off the Firewall.  Any help appreciated.

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Best answer by harlan4096 30 July 2020, 17:55

Great, to set Your network in Trusted is one of the 1st steps You have to do hehe, also in Windows setting ;)

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8 replies

Flood and Flood's wife
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Userlevel 7
Badge +9

Hello @gfinney,

Welcome!

  1. Are there errors when Quickbooks Desktop Premier 2020 “multi user” is used? 
  2. May we have images of the problem please? 
  3. Have any File Anti-Virus exceptions been added?
  4. Are there any Quickbooks events logged in KSOS Reports? If “yes” may we have a copy of the Report please?
  5. Which KSOS version is installed? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
G

Hi Flood, 

  1. Are there errors when Quickbooks Desktop Premier 2020 “multi user” is used? Only if Kaspersky is on
  2. May we have images of the problem please? see below
  3. Have any File Anti-Virus exceptions been added? yes, i added the Quickbooks2020.exe as an application exception
  4. Are there any Quickbooks events logged in KSOS Reports? If “yes” may we have a copy of the Report please?  I dont see any report to show me this.
  5. Which KSOS version is installed? 7

Kaspersky is shut down on the server/host.  I can successfully login to Quickbooks.

 

With KSOS 7 turned on, i get this:

 

G

@FLOOD any suggestions?

harlan4096
Rank
Userlevel 7
Badge +7

Please upload screenshot of the exclusions you created in Kaspersky, thanks.

Did it answer your question? Mark it as solved! / ¿Respondió tu pregunta? ¡Márcala como resuelta! ¡Gracias! - Forum Moderator (Hispanohablantes Section)
G
This is where exclusions created - some were created by me, others automatically by Intuit i believe.
This is results

 

harlan4096
Rank
Userlevel 7
Badge +7

Hum ok, but these are not exclusions :thinking:

 

Try this: being in Manage Applications, double click in every QuickBooks entry and then go to Exclusions tab, there You may enable different exclusions, I would specially suggest You → Do not scan traffic...

Did it answer your question? Mark it as solved! / ¿Respondió tu pregunta? ¡Márcala como resuelta! ¡Gracias! - Forum Moderator (Hispanohablantes Section)
G

@harlan4096 Before I followed your instructions, I thought I should test it again, and it worked!!  The only change I made in KSOS was to switch my network from Public to Trusted.  Thanks all for your help.  Fingers crossed i won’t need to come back.

harlan4096
Rank
Userlevel 7
Badge +7

Great, to set Your network in Trusted is one of the 1st steps You have to do hehe, also in Windows setting ;)

Did it answer your question? Mark it as solved! / ¿Respondió tu pregunta? ¡Márcala como resuelta! ¡Gracias! - Forum Moderator (Hispanohablantes Section)

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