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Erro ao Instalar Kaspersky Small Office

  • 23 July 2019
  • 5 replies
  • 5210 views

Bom dia,
Estou com um problema na empresa.
Tinhamos KAV instalado em todos os computadores, porém ao invés de renovar-mos a licença decidimos comprar a licença do KSOS.
Porém ao desinstalar o KAV para instalação do KSOS todas as estações estão dando o mesmo erro e não consigo instalar.
Em uma das telas pede pra que instale o Kaspersky Free e efetue a limpeza do computador para conseguir instalar o KSOS, porém na instalação do kaspersky free ocorre esse mesmo erro.



Good Morning,
I have a problem in my company.
We had KAV installed on all computers, but instead of renewing the license we decided to buy the KSOS license.
But when uninstalling KAV for KSOS installation all stations are giving the same error and can't install.
One of the screens asks you to install Kaspersky Free and clean your computer to be able install KSOS, but when installing kaspersky free this same error occurs.



icon

Best answer by caiomzs 26 July 2019, 14:22

Temporary solution:

After update my SO to version 1903 the problem was solved.





Thank's!
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5 replies

Userlevel 7
Badge +7
need a Get System Info report https://support.kaspersky.com/common/diagnostics/3632
Received the archive with the report files, put it on any file sharing service, the link to which you should indicate in the response message
need a Get System Info report https://support.kaspersky.com/common/diagnostics/3632Received the archive with the report files, put it on any file sharing service, the link to which you should indicate in the response message

ok, result of GSI in the link:
https://we.tl/t-v33S6Kry8v

Thank for attention.
Userlevel 7
Badge +7
Create a request to the Technical Support Service in the My Account on the My Kaspersky portal
https://help.kaspersky.com/KPC/1.0/en-US/101731.htm
Create a request to the Technical Support Service in the My Account on the My Kaspersky portalhttps://help.kaspersky.com/KPC/1.0/en-US/101731.htm


I'm updating my windows version for 1903 to try solve this,
In case it doesn't solve I open a request!

Thank you for help! 🙂
Temporary solution:
After update my SO to version 1903 the problem was solved.


Thank's!

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