Kaspersky
Question

Since the installation of Kaspersky Small Office Security the client computers are automatically restarted

  • 28 March 2019
  • 1 reply
  • 85 views

Since the installation of Kaspersky Small Office Security the client computers are automatically restarted, the computers are fully updated and the GetSystemInfo tool does not indicate that something is wrong. Currently we decided to uninstall Kaspersky at least while we found a solution. I appreciate you can help me to be able to solve




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1 reply

Userlevel 7
Badge +6
Hi,

Please upload the necessary information so that we can help you (Version and build of Kaspersky installed, OS and servicepack installed, upload your getsysteminfo (gsi) using the latest available version of it, you must send the URL of the Web that is generated with the report, to review it, etc ...).

To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7
Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip

In addition to attaching the gsi file, it is advisable to send the URL link of the Web that is generated with the report, to facilitate the work.

Regards

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