Kaspersky
Question

MS-Access 2003 application being blocked by office_antivirus.dll [moved]

  • 15 September 2019
  • 10 replies
  • 6261 views

Userlevel 1
I just upgraded to V7 of Small Office Security from V5. I have an older MS-ACCESS app that won't run now. The error I am seeing from MS-ACCESS lists office_antivirus.dll as the source of the fault. I have added MS-ACCESS to the Trusted Applications group but still get the fault/crash on the app.

What can I do to get the app working again?

Thanks!

10 replies

Userlevel 7
Badge +8
I just upgraded to V7 of Small Office Security from V5. I have an older MS-ACCESS app that won't run now. The error I am seeing from MS-ACCESS lists office_antivirus.dll as the source of the fault. I have added MS-ACCESS to the Trusted Applications group but still get the fault/crash on the app.
What can I do to get the app working again?

Hello @Pymanster,
Welcome!
Your topic is in: Products for Home, Kaspersky Anti-Virus, however, from your detail it seems you're using SOS, can you clarify please?
Thank you.
Userlevel 1
Sorry, yes, I am using SOS.
Thank you.
Userlevel 7
Badge +8
Sorry, yes, I am using SOS.
Thank you.

Hello @Pymanster,
Thank you for posting back and no problem, we'll ask the Moderators to move your topic to: https://community.kaspersky.com/kaspersky-small-office-security-29.
Many thanks.
Userlevel 1
Thanks very much!
Same problem after an upgrade from KIS 19.0.0.1088(g) to 20.0.14.1085(c)
Now i can't open several .mdb files in "MS Access Pro. Plus 2013" - no error-message...just nothing!
Is there any solution?
Tetsted on different clients - all Win10 1903 (64 bit)!
Userlevel 1
I submitted a support ticket this morning. Will post anything I hear back on this forum.
Hi Pymanster!
Thank you ;-)
regards
AndyF
Userlevel 1
An update from Kaspersky support ...

Hello,

We've forwarded your inquiry to our experts in HQ, we will get back to you as soon as we hear from them.
Userlevel 1
Update from Support - it's a known issue and will be fixed in an upcoming release. Details are ...

Our Escalation Team have just replied to us and we are glad to tell you that we've come up with a solution.

This is a known bug issue. It will be fix in the patch E at the end of October.

As a workaround, we would advise that you uninstall KSOS 7 and reinstall KSOS 6.

To uninstall KSOS 7, follow the guide here: https://support.kaspersky.com/common/uninstall/12783#block2

Then, download the installation file for KSOS 6 here: https://box.kaspersky.com/f/0d4ab130dc534dbd9792/?dl=1

Otherwise, you can opt to unregister office_antivirus.dll by following the steps below:

1) Disable Self-defense of KSOS 7: https://support.kaspersky.com/14816#block2
2) Open cmd as Administrator.
3) Copy and paste the following command: regsvr32 /u "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Small Office Security 20.0\office_antivirus.dll"
Hi,

this is a heavy bug, please release Update / Patch eatlier !!

End of October ist too late..

Thanks

SQM

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