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YouTube audio affected by Kaspersky Security Cloud

  • 30 September 2019
  • 3 replies
  • 238 views

As I started using Kaspersky Security Cloud, I've noticed that YouTube audio is affected by the software. The volume is lowered sometimes on the video, than it's up again. Does anyone have the same problem as me?
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Best answer by FLOOD 30 September 2019, 23:03

Hello @SandroVOX,
Welcome!
Does the volume up/down issue happen in every browser?
Can you capture a sound/movie file, using CamStudio please?
If Kaspersky Security Cloud is licensed, you may wish to ask Kaspersky Technical Support team for assistance.
Please post back?
Thank you🙏🏽
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3 replies

Userlevel 7
Badge +5
Hello @SandroVOX,
Welcome!
Does the volume up/down issue happen in every browser?
Can you capture a sound/movie file, using CamStudio please?
If Kaspersky Security Cloud is licensed, you may wish to ask Kaspersky Technical Support team for assistance.
Please post back?
Thank you🙏🏽
Hello @SandroVOX,
Welcome!
Does the volume up/down issue happen in every browser?
Can you capture a sound/movie file, using CamStudio please?
If Kaspersky Security Cloud is licensed, you may wish to ask Kaspersky Technical Support team for assistance.
Please post back?
Thank you🙏🏽

Thank you for the reply. The problem has mysteriously stopped! I'm gonna keep looking for it, and if it came back, I'll post to you, with a video.
Thank you so much!!!
Userlevel 7
Badge +5
Hello @SandroVOX,
That's super news to "hear"😉 Thank you for letting me know! It's always good to know the status of issues🙏🏽
One little tip, use CamStudio for "anything", just to get familiar with the tool and configuring it, so, if you do need it when there's a problem, you'll be able to capture the best s🔊und/vis🎥als.
Best regards.

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