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Solved

When I plug my ipad to pc the kaspersky start to scan the pc and it crash

  • 9 February 2021
  • 9 replies
  • 63 views
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When I plug my ipad to pc the kaspersky start to scan the pc and it crash and I have no idea why it happen???

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Best answer by Flood and Flood's wife 9 February 2021, 04:33

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9 replies

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also my iTunes start to crash too

Flood and Flood's wife
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Hello @rm -rf /*, 

Welcome back!

Please tell us:

  1. Kaspersky Security Cloud (KSC) version ? 
  2. iOS version?
  3. Is there any Kaspersky software installed on the PC? If “yes” please provide full name, version & patch(x)? 
  4. How are you connecting the iOS to the PC? 
  5. Is KSC free or premium subscription? 

Please post back?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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  1. 21.2.16.590
  2. 14.4
  3. I am using the kaspersky Security cloud free version
  4. I am connect the ios device using usb
Flood and Flood's wife
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Hello @rm -rf /*, 

You’re most welcome!

  • v21.2.16.590 is the version number for Kaspersky Security Cloud (KSC) installed on Windows devices. 
  1. Is Kaspersky Security Cloud (KSC) installed on the PC or the iOS? 
  2. Does the PC crash irrespective of which USB port the iOS is plugged into? 
  3. Why are you scanning the iOS via PC?
  4. Is KSC, Removable drives scan ON or OFF? 

Please post back?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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My kasperysky (in pc ) crash when kasperysky try to auto scan my ipad device and then My Iturnes crash

 

Flood and Flood's wife
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Userlevel 7
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Hello @rm -rf /*, 

You’re most welcome!

  • Does the PC crash irrespective of which USB port the iOS is plugged into? 
  • Why are you auto scanning the iOS via PC?
  • Is KSC, Removable drives scan ON or OFF? 

Please post back?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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When I plug my ios to pc the KSC crash when I open the kaspersky scan and the itunes crash after the kaspersky crash

Flood and Flood's wife
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Userlevel 7
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Hello @rm -rf /*, 

You’re most welcome!

  1. Have you tried every USB port? 
  2. Have you tried a different USB cable between the iOS & the PC?

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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I mean it work thx

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