Kaspersky
Question

URL adviser not working plus the extension is not working

  • 19 December 2019
  • 3 replies
  • 7780 views

HI,

I am using kasperskay security cloud free version, The URl advisor and the Kaspersky extension are not working.

I tried

  • reinstalling the KSC
  • I updated all browsers
  • reset the settings in KSC 
  • Turned off and then on the script injection option and extensions options in the kasperskay settings

But no use, the URL advisor is not working. I am wondering If the web antivirus is working ?

  1. I am using windows 10
  2. All browsers are updated yesterday ( chrome, firefox, opera, Brave)
  3. Extension version is 30.147.100.0
  4. Kasperskay version 20.0.14.1085

Please help

 


3 replies

Userlevel 7
Badge +9

Hello  @Pratheep,

Welcome!

Please tell us:

  1. Win10 version & build?
  2. KSCloud patch(x)? x = letter? 
  3. Please show us an image of the issue for Chrome & Firefox? 
  4. Please upload a GSI & Windows Logs to cloud & post the link? 

Please post back?

Thank you:pray_tone3:

Note:

:arrow_right: The following browsers support installing the Kaspersky Protection extension:

  • Mozilla Firefox versions 52.x – 65.x
  • Mozilla Firefox ESR 52.x, 60.x
  • Google Chrome versions 48.x – 72.x
  • Microsoft Internet Explorer 8.0, 9.0, 10.0, and 11.0

:warning: The Internet Explorer 8.0 – 11.0 browser with the new Windows user interface is not supported:warning:

:no_entry_sign: Microsoft Edge (not supported in versions later than Windows 10 1803):no_entry_sign:

 

Hi @FLOOD ,

Thanks for trying to help me. I did the following and it seems to have resolved the issue.

  1. I uninstalled and uninstalled all browsers, email clients 
  2. uninstalled kaspersky patch version f
  3. used kaspersky removal tool
  4. then reinstalled kaspersky patch version g
  5. and reinstalled browsers and email client 

Now it works but I do have some doubts.

If the URL advisor symbol does not appear on a browser like opera then would it mean the web antivirus will not work with opera?

Userlevel 7
Badge +9

Hello  @Pratheep,

Using Kavremover without direction is really NOT adviseable.

Regarding supported browsers, please refer to my first reply. 

Also, note: all free Kaspersky software has configuration limitations, no technical support & advertiding

System requirements for Kaspersky Security Cloud 20

List of applications incompatible with Kaspersky Security Cloud 20

Kaspersky Security Cloud 20 release notes

Kaspersky Security Cloud Library

Thank you. 

 

 

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