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”this aplication is not avaible in your region” Kaspersky Security Cloud Free version - unable to activate

  • 12 June 2021
  • 9 replies
  • 57 views

Welcome.

After installation, the antivirus is still disabled as it has not been activated.

Nowhere can I find out where to activate the freeware version of the program.

There is no version of Security Cloud in my language - so questions to local / national departments are pointless

AMD Platform on Windows 10/21H1

, Kaspersky Security Cloud version 21.3.10.391

 

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Best answer by Flood and Flood's wife 14 June 2021, 18:27

Hello @tjguzik

Reply from Kaspersky experts:

Sales of Kaspersky apps in Poland is performed by a partner, which isn't yet integrated into the infrastructure that is necessary to support KSC device management through My Kaspersky etc., however later this year or in early 2022 (if there's no changes or delays due to Covid or other reasons) KSC should also appear in Poland."

Best regards, 

Flood:whale: +:whale2:

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9 replies

Userlevel 7
Badge +9

Welcome.

After installation, the antivirus is still disabled as it has not been activated.

Nowhere can I find out where to activate the freeware version of the program.

There is no version of Security Cloud in my language - so questions to local / national departments are pointless

AMD Platform on Windows 10/21H1, , Kaspersky Security Cloud version 21.3.10.391

 

Hello @tjguzik

Welcome!

Kaspersky Security Cloud free for up to three devices is activated by connecting the application to (your) MyKaspersky account  → after synchronizing the application with (your) MyKaspersky account, activation will result.

Follow: 

How to install and activate Kaspersky Security Cloud Free

Connecting to My Kaspersky

Thank you:pray_tone3:

Flood:whale: +:whale2:

Note: Kaspersky free software has no technical support assistance available. 

“”this aplication is not avaible in your region””

 

from web-page is announced than:”” Licensing problem”

“”Application is not activated

Protection is disabled. Updates for databases and application modules are unavailable. Purchase a license and enter an activation code to activate the application.””
I not chosethe purchased version but version FREEWARE
when I enter the MyKasperski website from the application level, it constantly redirects me to my region's page - which does not have even half of all Kaspersky applications.
For over 3 hours, I have been trying all the ways available to me to activate the application - none of that.
Userlevel 7
Badge +9

“this aplication is not avaible in your region”. from web-page is announced than:”” Licensing problem”, “Application is not activated”, Protection is disabled. Updates for databases and application modules are unavailable. Purchase a license and enter an activation code to activate the application.”
I not chose the purchased version but version FREEWARE

when I enter the MyKasperski website from the application level, it constantly redirects me to my region's page - which does not have even half of all Kaspersky applications.
For over 3 hours, I have been trying all the ways available to me to activate the application - none of that.

Hello @tjguzik

Thank you for updating us!

We do understand how frustrating & time consuming this has been.

Unfortunately, there are some regions where Kaspersky Security Cloud Free is not available. 

Reference: Availability of KASPERSKY SECURITY CLOUD → this list applies to the free software as well.

  1. May we know which region you’re located in please? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

40 milion’s people country as Poland is, is not mentioned even, but some countries with really not dense habitation like Slovakia (6 milion of citizens) or even Trinidad and Tobago (1,4 milions of citizens)(SIC!) are…

I know than Poland is not liked in Russia, but thrully I not care about, I’m THE human FIRST, born on Earth and my place of habitation is not important because I may change it for some another…


even polish support is … or better is said - not existant…

 

did the nation as Poland is must be a victim of political correctness, because some p[olitict not think about their citizens but only about their “rights” ?

I not agree with…

and now I’m really frustrated, because I hate treating other people differently, and what's going on here is typical political racism I was born in a place (like my father) where racism was paramount - and I hate treating people this way.

What is Trinidad & Tobago better than Poland?

why can they have and we can't? this is no exception, there are more things like that, same in Kaspersky ...

Userlevel 7
Badge +9

Hello @tjguzik

Thank you for posting back!

Sincerely we do know why Kaspersky Security Cloud is not available in Poland, however, we’ve logged a request with the Kaspersky expert team, to ask them.

It may take a few days, please wait for our reply?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Yes, I will wait for

but..

I have be threated from automated response, how is commont in every support in novadays…
if will be the human and act like, it will be great

greetings

Userlevel 7
Badge +9

Hello @tjguzik

Thank you for posting back! 

We’re not sure we understand, however, there will be no robot, automated response; we’ve logged a case, the case will be responded to by a human; as soon as we have a response we will share it with you. 

Best regards, 

Flood:whale: +:whale2:

Userlevel 7
Badge +9

Hello @tjguzik

Reply from Kaspersky experts:

Sales of Kaspersky apps in Poland is performed by a partner, which isn't yet integrated into the infrastructure that is necessary to support KSC device management through My Kaspersky etc., however later this year or in early 2022 (if there's no changes or delays due to Covid or other reasons) KSC should also appear in Poland."

Best regards, 

Flood:whale: +:whale2:

as I predicted - the answer from the machine, written in such a way that "the answer is written, but you don't have to get overworked" I'll tell you something - I wrote my first program in 1984, and until today I am "playing" in programming and generally accepted computer science it has been related to my work environment for over 10 years

for over a year, due to the global situation, under the pretext of this situation, the services have been automated - it is interesting that over 70% of my work is also performed remotely, but I am able to answer everyone personally

Polish support? sorry but what is this? does not exist - under the pretext of just prevailing situations, their answer has not yet come, the only thing they offer is waiting for a response and selling software (because why bother?

I was looking for software for my son that would not burden a 15-year-old computer / laptop - the praised kaspersky seemed the best choice, unfortunately - as I wrote earlier - aversion to Poland, treating other people as a sub-category, caused by politics - is it worth it all this?

I am very allergic to all manifestations of racism (my father was born during the 2nd war in a concentration camp), especially when people are suffering.

I thought Kaspersky would be above politics, creating software for all people - I was wrong, it turns out that Trinidad & Tobago is more respected than Poland ...

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