Best answer by richbuff
1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.
2. Please contact Tech Support: https://my.kaspersky.com/support/
Please attach the following items to your Tech Support request:
a. Description of the issue.
b. Screenshot, as needed.