Kaspersky
Question

slow loading of videos after installing kaspersky security cloud

  • 13 July 2019
  • 1 reply
  • 174 views

After i installed Kaspersky Security Cloud, videos from many sites ( like youtube ) are taking time to load. Before that the videos loaded instantaneously.

1 reply

Userlevel 7
Badge +1
Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support.

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

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