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Security Cloud, Personal on Mac - how to whitelist an address on the Web Anti-virus?

  • 27 April 2021
  • 4 replies
  • 56 views

I’m on a Mac running Big Sur,   latest update of Security Cloud.  I cannot access the config page of my router at 192.168.1.1.  I’m on a wired network on a different VLAN.  If I turn off the Web Anti-virus, all is good. If I turn it on and try to hit the address, I get an instant “No Internet” page in Chrome.   It’s not a firewall problem on the Mac or network.   

Where do I set the list of allowed addresses?  I’ve tried the My Websites, the trusted computers set up.. nothing. 

 

The Mac version of Kaspersky seems very, very lacking. 

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Best answer by Danila T. 1 September 2021, 15:32

Hello,

 

Issue already fixed in the KIS\KSC 21.1.0.150 patch C. Update base of our product and restart macOS.

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4 replies

Userlevel 7
Badge +6

Hello,

 

Please provide more info:

 

 

Thanks.

MacOS: 11.2.3

Kaspersky Security Cloud: 21.1.0.150a

Chrome: 90.0.4430.85

When the Web Anti-Virus function is enabled or Check Secure Connections is enabled and I attempt to access https://192.168.1.1 from the Mac, Chrome reports “ERR_INTERNET_DISCONNECTED”.  Firefox reports “The connection was reset”. 

With the Web Anti-virus disabled, connections are fine.   I can connect to another device on 192.168.1.0/24 from the Mac ( which sits on 192.168.25.0/24 and has the router firewall rules set up to allow the traffic ).  A Chromebook on the same 192.168.25.0/24 VLAN has no issues with this site. 

The host on 192.168.1.1 is a Ubiquiti Unifi UDM-Pro. 

If I disable “Check Securi connections” with or without the Web anti-virus disabled, I can access the 192.168.1.1 site.  I have the cert from the web site trusted and have added the URL to the trusted web addresses list under preferences->threats->trusted web address.  

Am I missing another whitelist option? 

Userlevel 7
Badge +6

@idpitt thanks for info.

Yes, known bug. :unamused:

Userlevel 7
Badge +6

Hello,

 

Issue already fixed in the KIS\KSC 21.1.0.150 patch C. Update base of our product and restart macOS.