Kaspersky
Question

pubsub.rtschannel.com detected as phishing link, We have submitted the URL for analysis

  • 31 July 2019
  • 9 replies
  • 190 views

We have few customers reporting to us saying pubsub.rtschannel_com] is being blocked by Kaspersky as a phishing link. The below forum says updating Kaspersky will resolve this issue: https://forum.kaspersky.com/index.php?/topic/403866-pubsubrtschannelcom-phishing-link/. Still, even the latest version of Kaspersky flags this link as malicious. However, the online VirusDesk marks it as safe. We have submitted the URL for analysis and reached out to Kaspersky on the same

9 replies

Userlevel 7
Badge +5
We have submitted the URL for analysis and reached out to Kaspersky on the same

Hello @Muthukumar Ravishankar,
Welcome!
Please let us know what the Kaspersky Malware Team advise when they reply?
Thanks.
Userlevel 7
Badge +3
@Muthukumar Ravishankar Also , K-Lab Tech Support is your best and only option , this Forum cannot fix this kind of issue
Thanks @Berny . What is the contact details of K-Lab Tech Support, please?
Userlevel 7
Badge +5
Hello @Muthukumar Ravishankar
https://support.kaspersky.com.
From your original post "We have submitted the URL for analysis and reached out to Kaspersky on the same", we understood you had done so.
Thanks
Hi @FLOOD : We reached out to newvirus@kaspersky.com a couple of weeks back. But there has been no response. So just wanted to check if we sent to the correct id.

In the URL you have suggested i see - info@kaspersky.com as the email address. Let me send a note to this one as well.

Thanks
Userlevel 7
Badge +5
Hello @Muthukumar Ravishankar,
(imo) info@kaspersky.com, is not your best choice for Technical Support.
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Go to https://support.kaspersky.com
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There are options to:
  • Call.
  • Log a request via your MyKaspersky account.
  • Chat (if it's available in your region).
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When you call, chat or log the request - a INC will be created. The INC has 12 nunbers after INC.
If you log the request in the MyKaspersky portal, an auto-email will be sent with the INC number.
If you log the request via a Chat session, ask the Chat operator for an INC# and select 📧, "send the chat transcript to your email"
If you call, ask the call operator for an INC#
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If you log the request in MyKaspersky portal, choose the template that says "Malware" & then choose the "subtype" that fits the issue you're reporting.
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After the request is logged, a human should contact you within 2 to 3 days, depending on when the request is logged. They will send information, via email, always with the INC# in the subject line, you may continue to communicate with the team via email, until the INC is resolved or closed.
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Please keep us updated?
Thanks.
Thanks @FLOOD . Will keep you posted as soon as i hear something from them.
Userlevel 7
Badge +3
What is the contact details of K-Lab Tech Support, please?

Also, please submit a ticket on MyKaspersky here https://center.kaspersky.com
Userlevel 7
Badge +5
Thanks @FLOOD . Will keep you posted as soon as i hear something from them.
Thanks @Muthukumar Ravishankar,
I've added a little extra info for you in case you choose Online Chat/Phone.
Best regards.

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