Kaspersky
Question

Please advise why Kaspersky Security Cloud Free not blocking AMTSO "Detects drive-by downloads of malware"


Dear Kaspersky Team,

  1. Please advise why Kaspersky Security Cloud Free not blocking AMTSO “Detects drive-by downloads of malware” testing in https://www.amtso.org/security-features-check/. Could Kaspersky Team fix it?
  2. Will Kaspersky Security Cloud expire? How can I continue to use it for free?

Thank you.


21 replies

Userlevel 7
Badge +8

Hello @Questioning2,

Welcome!

  • Kaspersky Security Cloud free does not expire.
  1. How was AMTSO “Detects drive-by downloads of malware  tool tested? 
  2. Which supported browsers → Chrome, Firefox, Edge Chromium, IE, were used for the test?
  3. Export Kaspersky Security Cloud All Events, 7 day Report, save as a .txt file, attach:paperclip: to your reply please? 
  4. Note: AMTSO have a certificate issue, and PNF, 404 for their Eicar test.

Thank you:pray_tone3:

Flood:whale:

 

 

 

 

Hello @Questioning2,

Welcome!

  • Kaspersky Security Cloud free does not expire.
  1. How was AMTSO “Detects drive-by downloads of malware  tool tested? 
  2. Which supported browsers → Chrome, Firefox, Edge Chromium, IE, were used for the test?
  3. Export Kaspersky Security Cloud All Events, 7 day Report, save as a .txt file, attach:paperclip: to your reply please? 

Thank you:pray_tone3:

Flood:whale:

 

 

Please click “Detects drive-by downloads of malware” in https://www.amtso.org/security-features-check/. It did not block and show screen shot below in Chrome. Thanks.

 

Userlevel 7
Badge +8

Hello @Questioning2,

Thank you for replying:ok_hand_tone3:

  1. Export Kaspersky Security Cloud All Events, 7 day Report, save as a .txt file, attach:paperclip: to your reply please? 
  2. Take a full screen video of the test & attach:paperclip: to your reply please? 
  3. Note: AMTSO have a certificate issue, and PNF, 404 for their Eicar test.

Thank you:pray_tone3:

Flood:whale:

 

 

 

Userlevel 2
Badge

Kaspersky Security Cloud Free 20.0.14.1085(k)

If it is of any help, I checked out the AMTSO pages and using Firefox 77.01 [64Bit] (Kaspersky extension installed). Kaspersky correctly detected and blocked every page tested (See drive by test below).

For this test Detects drive-by downloads of malware

https://www.amtso.org/feature-settings-check-drive-by-download-test/

The page didn’t show as blocked, but nothing was downloaded which, from reading the web page, appears to be the correct response. A failure would be if the file ‘was’ downloaded. As a further check I created a copy of the EICAR test file (that would have been downloaded if Kaspersky had failed) and my test file was instantly detected by Kaspersky.

The Drive-by  test is a bit confusing because unlike the other tests no warning is shown. It would seem that, that is the correct response as the test is whether a file can be downloaded. It’s NOT about the page being blocked.

Userlevel 2
Badge

Below is the text shown before you launch the AMTSO drive-by test.

When you click on this button, a simulated “drive-by download” is initiated: a new web page will open and the EICAR test file will attempt to be downloaded.

If you are able to download this 68 byte test file successfully, your anti-malware solution is NOT configured correctly or DOES NOT conform with industry best practice.

 

As you can see, you are expected to see the next web page, it is the file download that should be blocked by Kaspersky not the web page itself. When I checked again, both Firefox and Google Chrome behaved the same and no file was downloaded.

Userlevel 7
Badge +6

@Thoughts Also , please see https://support.kaspersky.com/common/diagnostics/7399

Userlevel 2
Badge

Berny - Thank you. Yes that was the file I created and was the one the AMTSO drive-by test page was attempting (but failed) to download.

Is there a reason Kaspersky didn’t show a warning pop up on the drive-by test? The file wasn’t downloaded so it was correctly blocked, but the lack of any Kaspersky pop up (as happened on all the other AMTSO tests) was unexpected.  Might Firefox or Chrome have blocked it before Kaspersky?

Userlevel 7
Badge +8

Hello @Thoughts,

Welcome back!

Regarding “Is there a reason Kaspersky didn’t show a warning pop up on the drive-by test?”, please read earlier advice provided to @Questioning2 and view the evaluation tests using original eicar source & Amtso

 

Thank you:pray_tone3:

Flood:whale:

Userlevel 2
Badge

Hello Flood thank you. As mentioned Kaspersky correctly detects the EICAR test file if I create it on my computer.

The question was, when this test is launched https://www.amtso.org/feature-settings-check-drive-by-download-test/ there is no warning pop up. I’m not sure if there is supposed to be a pop up warning. The download I assume is blocked as it never appears, but I was simply curious as to whether Kaspersky (or any AV) is supposed to show a pop up warning or not. The blocked page in the YouTube video does not appear if I click on Launch Test.

If you get a chance have a go yourself and let me know if after clicking on Launch Test you see any pop up or a blocked page. I was only chipping in and simply curious.

Userlevel 7
Badge +8

Hello @Thoughts,

You’re welcome:slight_smile: !

  • As per the Amtso test & original eicar tests video, our Launch the Test  test, shows what happens, when we “have a go”.
  • Other Amtso tests produce correct results.

 

 

  • (ioo) the original advice provided to @Questioning2 is unchanged → accepting the certificate error generates PNF 404

  • We cannot explain why (you) don’t see what we see, noting you’ve raised a similar issue that @Igor Kurzin is helping you with; perhaps, if you have another device, test on that → please video & post the tests. 

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +6

@Thoughts I remember that Kaspersky has always catched Eicar,  please check your detailed reports ?

Userlevel 2
Badge

Hello Berny - The EICAR file itself ‘is’ detected by Kaspersky.

My question was when I click on Launch Test on this page

https://www.amtso.org/feature-settings-check-drive-by-download-test/

The page isn’t blocked, as also reported by Questioning2. Every other AMTSO test page gets correctly blocked (in Firefox and Chrome) just not the one above.

As mentioned by Flood, I have a similar matter currently with Igor and I’m happy to leave things as they are and see what Igor finds.

Userlevel 7
Badge +6

@Thoughts

Same when visiting “eicar.org” :
> Test page not blocked
> Object “eicar_com.zip”   blocked.

Please contact K-Lab Tech Support  for a clarification.

Userlevel 7
Badge +8

@Thoughts & @Questioning2,

Also:

Kaspersky Technical Support is only available if Kaspersky software is licensed. 

Thank you:pray_tone3:

Flood:whale:

Userlevel 2
Badge

Hello Flood

Kaspersky Technical Support is only available if Kaspersky software is licensed. 

What do you mean, by technical support and what do you mean by licensed?

Userlevel 7
Badge +8

Hello @Thoughts,

  • Kaspersky Technical Support is a service which provides registered Kaspersky users with assistance and advice about their products.
  • Kaspersky Technical Support is a component of the contract between Kaspersky and the holder of the software license which covers Kaspersky providing information technology services in exchange for payment. 
  • Kaspersky Technical Support is available only to users who have purchased a license for use of the software.
  • The Kaspersky Technical Support team are paid Kaspersky employees. 
  • The Kaspersky Community has a small number of Kaspersky employees, these folks are identifiable by the Kaspersky employee beside their name. 
  • The Kaspersky Technical Support team may make discretionary decisions to provide technical support to folks who do not have licensed Kaspersky software. 

Thank you:pray_tone3:

Flood:whale:

Userlevel 2
Badge

Hello Flood

The Thunderbird browser issue Igor Kurzin asked me to submit  trace files for. Are Kaspersky waiting for me to purchase a license before it can be looked into?

I am aware of the limitations as a free license holder, but after your comment I am now unclear where things stand in relation to that specific matter. I am more than happy to wait as long as required, I was simply seeking clarification.

Thank  you.

Userlevel 7
Badge +8

Hello @Thoughts,

You’re welcome!

Regarding “Thunderbird browser issue Igor Kurzin asked me to submit trace files for”, it would’ve been better to post the question in your topic Security Cloud 20 Free & Thunderbird E-mail Client, but that aside, if traces were submitted 26th of June, that covers Friday (maybe), Monday & depending on where you are (location) Tuesday, at the most = 2 business days → the Kaspersky expert Technical Team do not work 24x7x365; patience is required, &, as far as we understand, in this instance, discretion has been applied. 

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +6

Are Kaspersky waiting for me to purchase a license before it can be looked into ?
 

Off course not , i see that @Igor Kurzin asked you to PM your INC number. 

Userlevel 2
Badge

Hello Berny

So it’s clear, I asked as I was confused by Flood’s comment which was: 

Kaspersky Technical Support is only available if Kaspersky software is licensed. 

I fully appreciate the limitations as a free license holder and was simply seeking clarification, which Flood kindly gave.

Regards.

 

Userlevel 7
Badge +6

@Thoughts Please be aware that this is not a general rule. Only in some specific cases  K-Lab Team is providing assistance for an  issue related to a free version. Also,  do not PM or post an INC number unless a K-Lab collaborator or moderation is asking to do so.

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