pc freezing

  • 17 February 2021
  • 2 replies

Hi whenever I install kaspersky security cloud free my pc randomly freezing and nothing works unless I restart pc. But when I uninstall kaspersky everything works fine. I use Windows 7 64 bit. Does anyone have a solution?



2 replies

Userlevel 7
Badge +9

Hello @HADi


  1. Before Kaspersky Security Cloud Free (KSCFwas installed, was an Applications incompatible with KSCF check done? 
  2. Have KSCF - hardware and software requirements been checked? 
  3. Is a new KSCF installer being used? 
  4. Which KSCF version & patch(x) is installed → on the Windows Taskbar or hidden icons, rightclick the KSK icon, select About

Please let us know?

Thank you:pray_tone3:



How to install Kaspersky Security Cloud

Hello and thank you so much for your respond

1. No I don't have any of these security software installed on my computer

2. I have AMD Athlon 7750 dual core with 4 GB of ram, and windows 7 64 bit , it's an old pc but it's met the requirements

3. I used the installer that I got from kaspersky website about 4 days ago

The pc worked fine the first time that I install and update kscf but the next day after I turned it on it got this wierd freezing

And also I don't use this pc for heavy and graphical software just normal daily works like surfing internet and some software like microsoft word

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