Kaspersky
Question

No way to close this popup window: "We have found websites that collect information about you"


Kaspersky Security Cloud Version 20.0.14.1085 (k)

This popup does not have any way to close except exiting the program.

 

 

 


15 replies

Userlevel 7
Badge +8

Hello @GenoK,

Welcome!

  1. Is the installed software Kaspersky Security Cloud Free? 
  2. Is the popup happening in a browser - may we have a full screen image please?
  3. If “browser” , does the popup happen in every supported browser?
  4. What Notification settings have been configured? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:

1 It is the free version

2 The popup is not appearing in a browser. I do not have any Kaspersky addons on any of the browsers

3 NA

4 I have all notification settings in Kaspersky off.

The popup appears on the windows desktop

Userlevel 7
Badge +8

Hello @GenoK,

Thank you for the information:ok_hand_tone3:

Check/change - Windows Notifications settings for Kaspersky Security Cloud,  these can be changed without impacting Kaspersky’s important notifications and alerts

 

 

Thank you:pray_tone3:

Flood:whale:

Full Screen Image:

 

OK. I turned those settings off. So far so good.

I will get back to you if it comes back.

Thank you so much!

Userlevel 7
Badge +8

Hello @GenoK,

You’re welcome:smiley: !

Great work:clap_tone3: 

Thank you for letting us know:pray_tone3:

Flood:whale:

It does not appear in the notification area. It is just a window that I can move around but cannot close. There is no X or close

anywhere on the window

 

 

 

 

 

 

 

 

 

 

 

Userlevel 7
Badge +8

Hello @GenoK,

  • Thank you for the update and the system information:ok_hand_tone3:
  • Are the popups back:thinking:

Please let us know?

Thank you:pray_tone3:

Flood:whale:

Yes. Just popped back up.

It’s the same popup. None of the site numbers change

The task mananger shows the window coming from the program file under Kaspersky as

avpui.exe

Userlevel 7
Badge +8

Hello @GenoK,

Thank you for the update:ok_hand_tone3:

  • Unfortunately, it’s Kaspersky’s way of “encouraging” folks to use Kaspersky’s licensed software = “advertising”:confounded:
  • I agree there should be a X on any/every GUI popup, irrespective:thinking: 

:a: Run a GSI & Windows Logs & attach:paperclip: to your reply

:b: Generate Traces, as follows:

  1. Enable Traces
  2. Shutdown system using Shutdown, not Restart, power device on, login.
  3. Make sure Kaspersky Security Cloud is running, replicate the popup or wait until it “pops”
  4. Disable Traces.
  5. Attach:paperclip: the Traces zip to your reply please? 

Note: Traces can be very large, the goal is to capture the issue in the shortest time possible. 

Please post back?

Thank you:pray_tone3:

Flood:whale:

OK. Thanks. I will work on that tomorrow.

This is a very blunt way to force free users to paid users.

I will probably just uninstall it.

Userlevel 7
Badge +8

Hello @GenoK,

Agreed, there’s nothing subtle about Kaspersky’s advertising, however, the no X issue, having to exit Kaspersky’s GUI to get rid of the popup, is a bug, that Kaspersky should fix, to do that, they insist on “us” providing data, even tho the issue can easily be replicated:disappointed_relieved:

Thank you:pray_tone3:

Flood:whale:

Userlevel 6
Badge +2

@GenoK hello,

  1. Try to reinstall KSC Free (remove it via Control Panel - reboot - install it again, update bases and reboot). Does the issue still occur?
  2. Send a GSI report (https://support.kaspersky.com/common/diagnostics/3632) to me via Personal Messages?

Thanks you!

Reply / Ответить