Kaspersky
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My screenshots are black

  • 8 September 2021
  • 2 replies
  • 63 views

I have just discovered my screenshots are now black - I cannot take a screenshot at all anymore just over the past day or so, but some go back a week, then they worked, then they have gone black again.

Could this be my security?  I haven’t installed any new software since this happened.  I am always using my screenshots, but am wondering if something has found it’s way onto my computer via an update or ???

Here’s an example of what I’m getting now:

 

Thanks :)

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Best answer by Berny 8 September 2021, 05:12

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Userlevel 7
Badge +9

@Melissa20210809  Welcome.

Please disable temporary Kaspersky  ?

Did you try with another tool e.g. MS Paint , MS Snipping Tool ?

 

Thank you.  Yes, it worked today, in that I opened up Paint, took a screenshot and pasted it in there.  It worked.  I did not temporarily disable Kaspersky.

Then I checked and it was also in my Screenshot folder in pictures.  What is going on?  I’ve done nothing different at all… and now it is working again.

Here is a screenshot of my Screenshot folder in Pictures… thank you :)

 

 

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