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Solved

microphone blocked because kaspersky has blocked it.

  • 10 February 2021
  • 18 replies
  • 241 views
U

i am using free version of kaspersky security cloud and since i downloaded it i am not being able to enable my microphone because kaspersky has blocked it. i have tried the methods adviced in the internet but since i don’t premium account, i failed to undo so. please help me.

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Best answer by Berny 19 February 2021, 07:10

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18 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @ukella, 

Welcome!

  1. Which KSC version & patch(x) x=letter, on the Windows Taskbar or hidden icons, righclick the Kaspersky icon, select About?
  2. What happens when you test:  Input → Test your microphone ? 
  3. Has the Windows Sound troubleshooter been run? 
  4. In KSC Reports are there any “microphone” events?  If “yes”, please post an image? 
  5. In Windows Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports - are there any microphone events? 
  6. If KSC is paused & exited, does the microphone issue persist? 
  7. Have the device drivers been checked? 
  8. Is Bluetooth enabled & active? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
U

Hey hello, i just saw the notification, i have deleted kaspersky and my mic is still blocked on apps such as teams and skype, i am very mad and desperate, i have tried every solution possible.

U

Hello @ukella, 

Welcome!

  1. Which KSC version & patch(x) x=letter, on the Windows Taskbar or hidden icons, righclick the Kaspersky icon, select About?
  2. What happens when you test:  Input → Test your microphone ? 
  3. Has the Windows Sound troubleshooter been run? 
  4. In KSC Reports are there any “microphone” events?  If “yes”, please post an image? 
  5. In Windows Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports - are there any microphone events? 
  6. If KSC is paused & exited, does the microphone issue persist? 
  7. Have the device drivers been checked? 
  8. Is Bluetooth enabled & active? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

So it is not working so well

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

i have deleted kaspersky and my mic is still blocked on apps such as teams and skype, i am very mad and desperate, i have tried every solution possible.

So it is not working so well

Hello @ukella, 

Thank you for posting back:ok_hand_tone3:

  1. Just to confirm, you’ve uninstalled Kaspersky, is that correct? 
  2. Is there any anti-virus software installed? 
  3. Which solutions have you tried? 
  4. Are you able to answer any of the questions from our first reply? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
U

i have deleted kaspersky and my mic is still blocked on apps such as teams and skype, i am very mad and desperate, i have tried every solution possible.

So it is not working so well

Hello @ukella, 

Thank you for posting back:ok_hand_tone3:

  1. Just to confirm, you’ve uninstalled Kaspersky, is that correct? 
  2. Is there any anti-virus software installed? 
  3. Which solutions have you tried? 
  4. Are you able to answer any of the questions from our first reply? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Kaspersky is uninstalled, i am only using windows defender.

I've tried to fix it on kaspersky page, idon't have the access to the application control because its premium, i have tried it, i also tried doing specify trusted applications and added skype still didn't work. i run the  directx diagnostics tool and no problem was found.

i have contacted skype Community and tried their methods.

And uninstalled Kaspersky, the problem is not solved.

Bluetooth is enabled when its needed usually disabled.

 

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @ukella, 

Thank you! 

Tell us the result please? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
U

Hello @ukella, 

Thank you! 

  • Please do a MICROPHONE TEST & make sure you grant the Allow permission? 

Tell us the result please? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I allowed permission and test the microphone, they can't find one, don't thank me please, i should've been one to thank but nothing to thank here.

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @ukella, 

  • Of course we will thank you when you help us by telling us things, that’s how we help each other:slight_smile: !

Is the computer Windows 10? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
U

Hello @ukella, 

  • Of course we will thank you when you help us by telling us things, that’s how we help each other:slight_smile: !

Is the computer Windows 10? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

It is windows 10

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @ukella, 

Thank you!

  1. Just to confirm, before Kaspersky was installed, the microphone worked, is that correct? 
  2. Has Speech, Microphone been setup? 

 

 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
U

Hello @ukella, 

Thank you!

  1. Just to confirm, before Kaspersky was installed, the microphone worked, is that correct? 
  2. Has Speech, Microphone been setup? 

 

 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Yes correct, i had no issues with my microphone, i have spent a lockdown education with my laptop, i have another semester coming and i have no mic now.

Berny
Rank
Userlevel 7
Badge +9

@ukella Also , please uninstall/reinstall your sound card driver ?

Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | (Forum Moderator France & Benelux)
U

@ukella Also , please uninstall /reinstall your sound card driver ?

I will do that too, i don't think I've done that

U

@ukella Also , please uninstall /reinstall your sound card driver ?

I will do that too, i don't think I've done that

I did it and it didn't help, still no mic

U

Hello @ukella, 

Thank you!

  1. Just to confirm, before Kaspersky was installed, the microphone worked, is that correct? 
  2. Has Speech, Microphone been setup? 

 

 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Yes correct, i had no issues with my microphone, i have spent a lockdown education with my laptop, i have another semester coming and i have no mic now.

I've tried uninstall/reinstall my sound card driver, still nothing happened, so what can i do now 

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello @ukella, 

  1. What about the Microphone Audio driver? 
  2. In Startup programs, is there a Universal Audio service & is it on? 
  3. Are you creating System restore point before each change? 
  4. Are you shutting down the machine, using Shutdown, not Restart, after each change? 
  5. In Windows Event logs, go to the date you installed Kaspersky Security Cloud, export all System events & attach:paperclip: the Report please? 
  6. Have you contacted Microsoft Technical Support? 

 

 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Berny
Rank
Userlevel 7
Badge +9

@ukella I would like to help you but it looks like Kaspersky is not the cause of your problem. 

Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | (Forum Moderator France & Benelux)
U

Hello @ukella, 

  1. What about the Microphone Audio driver? 
  2. In Startup programs, is there a Universal Audio service & is it on? 
  3. Are you creating System restore point before each change? 
  4. Are you shutting down the machine, using Shutdown, not Restart, after each change? 
  5. In Windows Event logs, go to the date you installed Kaspersky Security Cloud, export all System events & attach:paperclip: the Report please? 
  6. Have you contacted Microsoft Technical Support? 

 

 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Fixed my situation, thank you so much for the attention and help, i wish you a good day.

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