Kaspersky
Question

Kaspersky Security Cloud Free bsod dmp

  • 17 June 2020
  • 4 replies
  • 104 views

Hello,

 

I am using Kaspersky Security Cloud Free from a long time but yesterday I got a BSOD because of if for a first time. Usually it is running very stable and smoothly. Can you send the dmp to the developer team to check and fix the issue (if needed) in the next patch (after patch (K))? Thanks!

 

Here is the link:

https://www1.zippyshare.com/v/IwVaBFK5/file.html

 

It is highly unlikely that NETIO.sys is the problem here:

 

 

BugCheck 3B, {c0000005, fffff8016c783f69, ffffd000224a5d90, 0}

*** WARNING: Unable to verify timestamp for klwtp.sys
*** ERROR: Module load completed but symbols could not be loaded for klwtp.sys

Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+209 )

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  avp.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8016c78386f to fffff8016c783f69


STACK_TEXT: 
ffffd000`224a67b0 fffff801`6c78386f : 00000000`00000000 ffffe001`c395dbe0 ffffd000`224a6971 00000000`00000000 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x209
ffffd000`224a6880 fffff801`6c78da02 : ffffe001`b8520014 fffff801`6e5da1f0 ffffd000`00000002 ffffe001`bf5256d0 : NETIO!StreamProcessCallout+0x76f
ffffd000`224a69c0 fffff801`6c774549 : ffffe001`bd6a0014 ffffe001`bf5256d0 ffffe001`bd6a0330 ffffd000`224a7230 : NETIO!ProcessCallout+0x972
ffffd000`224a6b30 fffff801`6c773250 : 00000000`00000000 ffffd000`224a6e30 ffffd000`224a7288 fffff801`6c2ce332 : NETIO!ArbitrateAndEnforce+0x2c9
ffffd000`224a6d30 fffff801`6c7c04a0 : ffffe001`c0ea4c80 ffffd000`224a72c1 ffffe001`b92dd540 fffff801`6c796aa9 : NETIO!KfdClassify+0x831
ffffd000`224a71f0 fffff801`6c7bfee1 : 00000000`00000000 fffff801`6c65b300 ffffd000`224a7398 fffff801`6c65b340 : NETIO!StreamInternalClassify+0x110
ffffd000`224a7310 fffff801`6c7bd02c : 00000000`00000014 ffffe001`c3ae7010 00000000`00000000 00000000`00000171 : NETIO!StreamInject+0x1fd
ffffd000`224a73e0 fffff801`6cb39ace : ffffe001`c3ae7010 00000000`00000171 00000000`00000000 00000000`00000501 : NETIO!FwppStreamInject+0x138
ffffd000`224a7470 fffff801`6e5d7e1d : ffffe001`c3af0640 00000000`000005b4 ffffe001`be2e3240 00000000`00000000 : fwpkclnt!FwpsStreamInjectAsync0+0xfa
ffffd000`224a74d0 ffffe001`c3af0640 : 00000000`000005b4 ffffe001`be2e3240 00000000`00000000 ffffe001`00000171 : klwtp+0x19e1d
ffffd000`224a74d8 00000000`000005b4 : ffffe001`be2e3240 00000000`00000000 ffffe001`00000171 00000000`00000014 : 0xffffe001`c3af0640
ffffd000`224a74e0 ffffe001`be2e3240 : 00000000`00000000 ffffe001`00000171 00000000`00000014 ffffd000`00000011 : 0x5b4
ffffd000`224a74e8 00000000`00000000 : ffffe001`00000171 00000000`00000014 ffffd000`00000011 ffffe001`cca84840 : 0xffffe001`be2e3240

 

Thanks and keep up the good work!


4 replies

Userlevel 7
Badge +8

Hello @FFreestyleRR,

Welcome back!

Run a GSI & Windows logs & attach to your reply please? 

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +6

@FFreestyleRR Also, can you please generate a complete dump :

https://support.kaspersky.com/common/diagnostics/10659

FYI : How to send the dump file to Kaspersky Lab Technical Support

https://support.kaspersky.com/common/diagnostics/10659#block4

Userlevel 6
Badge +2

@FFreestyleRR

Also please send the full dump to me via Personal messages?

Also please send to me a GSI report with enabled event log option (https://support.kaspersky.com/common/diagnostics/3632).

Thanks for the replies. I will send the required data as soon as possible.

Reply / Ответить