Kaspersky
Question

Kaspersky QR scanner not showing JPG properly


Hi, 

I’m using Kaspersky QR scanner to scan a QR Code that take med to a site with a jpg. The image is responsive, however, when I scan the QR code, the image is really big, and does not fit the screen. 

Can you help me ?


14 replies

Userlevel 7
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 I’m using Kaspersky QR scanner to scan a QR Code that take me to a site with a jpg. The image is responsive, however, when I scan the QR code, the image is really big, and does not fit the screen. Can you help me ?

Hello @ZMA , 

Welcome!

  1. Device OS version & build?
  2. QR version
  3. Does QR work for every other site/scan? 
  4. Have you cleared QR cache? 
  5. Has QR been reinstalled? 
  6. How much Ram/Rom is free/available? 
  7. What happens using a different QR reader? 
  8. What happens using a different device?
  9. May we know the site name/URL so we can test please? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Additional resource:

Read before you create a new topic!

Userlevel 7
Badge +8

@ZMA This may be related to how the image HTML-code is used in the Webpage
When defining "Percentage" (<style %) the images will be changed according the screen size,
however when defining "Pixel" (<style px) images are not responsive to different screen sizes.

Hi @Flood and Flood's wife & @Berny  

Thank you both for the fast reply. 

  1. Device OS version build? Oxygen OS 11.11.2
  2. QR version? 1.7.4.232
  3. Does QR work for every other site/scan? It seems to work
  4. Have you cleared QR cache? yes
  5. Has QR been reinstalled? yes
  6. How much Ram/Rom is free/available? 57 GB
  7. What happens using a different QR reader? It opens fine 
  8. What happens using a different device? Iphones open it fine 
  9. May we know the site name/URL so we can test please? https://sayyedb.com/Bahlool-letters/Letters21/DK/A01-DK.jpg

@Berny I think we are using %, but i’ll check again.

Userlevel 7
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Hello @ZMA

You’re most welcome:relaxed:!

Thank you for the information & image:ok_hand_tone3:

Our test result: 

 

Agreed, the image is large, but, does not impact the conversion. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hi again @Flood and Flood's wife 

That's odd. That's not the result I get:

 

Userlevel 7
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Hello @ZMA

We ran the test twice, got a numerical result each time. 

  1. Is your (image result above) from the Android 11.11.2 or the iPhone? 
  2. Is the  11.11.2 a beta or commercial release? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

I'm pretty sure it's not a beta. The image is from the Android 

Userlevel 7
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Hello @ZMA

Thank you for updating us:ok_hand_tone3:

Post a full screen image of the results from the iPhone please? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hi @Flood and Flood's wife 

Here you go:

 

Userlevel 7
Badge +9

Hello @ZMA

Thank you:ok_hand_tone3:

We’ve tried, another phone & Kaspersky QR, the image is not even recognised.

7 online scanners, all generated: error decoding result. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +8

@ZMA Your QR code below is pointing to a “JPG” object, did you try with a “HTML” link ?
FYI your “A01-DK.jpg” is scaling correctly on my IPhone and IPad.

Personally  i don’t think Kaspersky is involved in the issue :thinking:

 

@Flood and Flood's wife & @Berny 

Thanks both for trying to help me. 

I still get the same result, when scanning a code, that refers to the image.

I tried your suggestion @Berny. It didn’t resolve the problem. The image is still not scaling: 

 

I cannot see where the problem is if not in Kaspersky. I tried different QR scanner codes and they scale the image just fine. I’m just reluctant to use another :S

@Berny , @Flood and Flood's wife 

Oh, I forgot to give you the HTML link: https://www.sayyedb.com/Bahlool-letters/Letters21/AR/A01.html

 

Thank you :)

Userlevel 7
Badge +8

@ZMA No problem as well with a HTML QR-code.
I can’t reproduce your issue with the Kaspersky QR Scanner.
Unfortunately i can’t help you.

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