Kaspersky
Question

Is "Not Processed" something to be worried about?

  • 21 November 2021
  • 5 replies
  • 87 views

Userlevel 2
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I play videogames and I enjoy modding said games. I recently modded a Skyrim and I noticed a bunch of “Not Processed” files popping up after doing Full Scans. I also noticed that a file in the Nvidia Corporation directy couldn’t be processed either. Is this something to worry about or no?

Most of these files are .zip files, except the Nvidia Corporation installer, it’s a .exe


5 replies

Userlevel 7
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@BigHotStud If the zip files are password protected the archives cannot be scanned.

Please go to More tools > Reports > Export and submit the TXT Log.

I think there is no reason to worry about.

Userlevel 2
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@BigHotStud If the zip files are password protected the archives cannot be scanned.

Please go to More tools > Reports > Export and submit the TXT Log.

I think there is no reason to worry about.

They aren’t password protected. I just noticed some Microsoft Edge update files also couldn’t be processed, same with some Razer update files. Everything was working fine before this, what’s causing the errors?

Also, I can delete all the files that cause the errors.

Userlevel 7
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@BigHotStud Can you please provide the detection Log.

Userlevel 2
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@BigHotStud Can you please provide the detection Log.

I cannot, I can provide a screenshot of the detection log thing though.
 

There were a few more of these files, all inside the C:\Windows\Installer\Razer\Installer\ directory.

I updated Razer Synapse a few days ago, prior to that, Kaspersky has never had any processing errors regarding Razer files.

Userlevel 7
Badge +9

@BigHotStud Please contact Kaspersky Technical Support and attach above screenshot :

 

https://support.kaspersky.com/b2c#contacts 

→ Contact us → Product help → E-mail → Contact Support

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