Kaspersky
Question

Installing through teamviewer

  • 10 October 2019
  • 4 replies
  • 238 views

I`m trying to install security cloud in my brothers computer using teamviewer, the problem is that after the installation, when it ask me for my user and password, I cant write, click or close Kaspersky.

What can I do?? is has definetly something to do with the remote connection, because when I install it in my computer I had no problem.

Hope you can help me
Thanks

4 replies

Userlevel 7
Badge +5
Welcome to Kaspersky Community.

Go to Settings -> Additional -> Self-Defense -> tick Allow managing...

Of course You can't do it, ask Your brother to do so for You 😉
Userlevel 7
Badge +5
I`m trying to install security cloud in my brothers computer using teamviewer, the problem is that after the installation, when it ask me for my user and password, I cant rightclick or close Kaspersky.
Hello @tecnarium,
Additional to @harlan4096,
Check ✅Send Key Combinations


Thank you🙏🏽
So there is no way to do it remotly, someone from the computer has to do it :S

OK, thanks for the quick answer
Userlevel 7
Badge +5
Hello @tecnarium,
Configure your TV software, (the controlling software), make sure Send Key Combinations is ✅'d, as I've shown in the image.
Thank you🙏🏽.

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