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Solved

Installation error, Kaspersky Security Cloud, Error 27300 error installing driver mklif.sys_601_x86 [Solved][Closed]

  • 7 December 2019
  • 44 replies
  • 12883 views
M
Userlevel 1

Hi guys, how are you? I am having problems installing kaspersky today, can you help me, I am without any anti-virus, the name of the error is "Error 27300 error installing driver mklif.sys_601_x86" photos for you to see, thank you.

 

icon

Best answer by Berny 20 December 2019, 09:53

I’m sure he’ll continue,

[open OFF TOPIC]
I will not and never continue in a Topic containing an issue
that is supposedly not resolvable on this Forum,
in those cases i always refer to K-Lab Technical Support,
identically  as  the same Moderation suggestion in the 2ond post of this Topic.
Unfortunately K-Lab Technical Support is only available for paid versions.
[close OFF TOPIC]


Also, please read carefully the last paragraph here
 

View original
This topic has been closed for comments

44 replies

R
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Userlevel 7
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Welcome. 

There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many 
filters installed, .NET errors, conflicting network adapters, system file corruption, etc.

Please contact Tech Support: https://my.kaspersky.com/support/


Please attach the following items to your Tech Support request: 

1. Description of the issue.
2. Screenshot of error
3. GSI
4. Installation logs
Tech Support will need the following logs:

- kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1
- setupapi.app.log
- setupapi.dev.log

The last two files can be found in \Windows\inf folder. 

How to collect logs: http://support.kaspersky.com/general/dumps/2042

Did a post answer your question? Please mark the post as Best Answer ! Additional resources are linked at the top of this forum page, and in the Community Knowledge Base, located near the top of the main forum page.
M
Userlevel 1
Is support online Saturday?

Welcome. 

There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many 
filters installed, .NET errors, conflicting network adapters, system file corruption, etc.

Please contact Tech Support: https://my.kaspersky.com/support/


Please attach the following items to your Tech Support request: 

1. Description of the issue.
2. Screenshot of error
3. GSI
4. Installation logs
Tech Support will need the following logs:

- kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1
- setupapi.app.log
- setupapi.dev.log

The last two files can be found in \Windows\inf folder. 

How to collect logs: http://support.kaspersky.com/general/dumps/2042

 

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello  @Master,

As well as the information from @richbuff:bow_tone3:

Before installing Kaspersky Security Cloud:

  1. Was any other Kaspersky software installed?
  2. Was a system requirements check performed?
  3. Was a  software compatibility check performed?
  4. What is shown when “Saiba mais” is selected please? 

Regarding support availability, depending on your location, Online Chat, & Phone Support are available on Saturdays, otherwise, please submit a request via your MyKaspersky account, you’ll receive an automated email with an INC#,  then within 5 business days, a Kaspersky Technical Support human will contact you.

Please let us know the outcome?

Thank you:pray_tone3:

Reference Error 27300 when installing a Kaspersky Lab application

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

kaspersky free version 2018 was installed but I already uninstalled it, my computer is compatible with kaspersky, I don't have any Kaspersky programs and this kaspersky security cloud would be the new 2020 version of kaspersky free? If I know more I go to this site.

https://support.kaspersky.com/common/error/installation/14829?cid=SAAS_20.0&utm_source=interceptor&utm_medium=product&utm_campaign=SAAS_20.0

 

  
Flood and Flood's wife
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Hello  @Master,

Thank you for replying, the additional information and the link, (which redirects to the same link I provided in my original reply). 

As the software is the free version, there’s no Kaspersky Technical Support, however, let’s see if we can help: 

Please generate:

a GSI & Windows Logs, upload the folder to cloud & post the share link please?

Installation traces, you’ll need to manually zip these files, upload the folder to cloud & post the share link please?

Thank you:pray_tone3:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello  @Master,

Thank you for replying, the additional information and the link, (which redirects to the same link I provided in my original reply). 

As the software is the free version, there’s no Kaspersky Technical Support, however, let’s see if we can help: 

Please generate:

a GSI & Windows Logs, upload the folder to cloud & post the share link please?

Installation traces, you’ll need to manually zip these files, upload the folder to cloud & post the share link please?

Thank you:pray_tone3:

Hello friend, as I upload these files in the cloud, I'm already with them here protos.
  
Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello there  @Master,

I’m not sure I understand your last reply:thinking: , please provide more information?

Thank you:pray_tone3:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello there  @Master,

I’m not sure I understand your last reply:thinking: , please provide more information?

Thank you:pray_tone3:

Friend how do I put these files in the cloud.

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello there  @Master,

Thank you for clarifying.

Do you use Google Drive, OneDrive, DropBox, MegaDrive, IceDrive, any cloud storage?

(for example) GoogleDrive, sign in or create an account & sign in: top left hand side, select New, from dropdown select Folder Upload, note & or File Upload, allow the "upload” process to complete, highlight the uploaded folder, right click the highlighted folder, select Share, select Copy Link, paste the copied link to your reply please?

Thank you:pray_tone3:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello there  @Master,

Thank you for clarifying.

Do you use Google Drive, OneDrive, DropBox, MegaDrive, IceDrive, any cloud storage?

(for example) GoogleDrive, sign in or create an account & sign in: top left hand side, select New, from dropdown select Folder Upload, note & or File Upload, allow the "upload” process to complete, highlight the uploaded folder, right click the highlighted folder, select Share, select Copy Link, paste the copied link to your reply please?

Thank you:pray_tone3:

Alright friend, I will upload it by google drive, but gsi is taking too long to collect the information, image below.

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello there  @Master,

Be patient, the GSI & Windows Logs can take a long time, it’s important to let it process without interruption. 

Do some yoga, or sit in the sun and watch :butterfly: s. while you wait:upside_down: . 

Thank you:pray_tone3:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello there  @Master,

Be patient, the GSI & Windows Logs can take a long time, it’s important to let it process without interruption. 

Do some yoga, or sit in the sun and watch :butterfly: s. while you wait:upside_down: . 

Thank you:pray_tone3:

Here are the files. :relaxed:

 

https://drive.google.com/file/d/1A2fZHKAnWoi5qmytA4U4TbdK5IUCDS3X/view?usp=sharing

https://drive.google.com/file/d/1wel1EBwYDOFQqGtjHxK_7p8hHl6LAhYt/view?usp=sharing

M
Userlevel 1

Hello there  @Master,

Be patient, the GSI & Windows Logs can take a long time, it’s important to let it process without interruption. 

Do some yoga, or sit in the sun and watch :butterfly: s. while you wait:upside_down: . 

Thank you:pray_tone3:

Hello friend, what happened? :grinning:

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello  @Master,

I’ll have an update for you tommorow, in the interim:

:o: Has KAVREMOVER been used? If “yes”, how many times ? (Note: do not run it again).

:octagonal_sign: Confirm the KSCloud Software Compatibility check ? :octagonal_sign:

Thank you.

 

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello  @Master,

I’ll have an update for you tommorow, in the interim:

:o: Has KAVREMOVER been used? If “yes”, how many times ? (Note: do not run it again).

:octagonal_sign: Confirm the KSCloud Software Compatibility check ? :octagonal_sign:

Thank you.

 

Hi I used it 2 times, I didn't use it anymore

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello  @Master 
:one:Cloud, create an Image folder. 

:two:Windows: 

  • Generate a System Information report, (Windows) Start menu, type System Information  press enter    in the System Information window, select File, select Export, save & attach the report to your topic.
  • Go to: 
  1. C:\Program Files
  2. C:\Program Files (x86)
  3. C:\ProgramData

Sort each of the above paths as "Small icons", take a screen image of all folders, in each path, upload the images to the (Cloud) Image folder, post the share link to the folder please? 

:four: Create a System Restore Point

:five: Backup all important data. 

Please post back? 

Thank you. 

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello  @Master 
:one:Cloud, create an Image folder. 

:two:Windows: 

  • Generate a System Information report, (Windows) Start menu, type System Information  press enter    in the System Information window, select File, select Export, save & attach the report to your topic.
  • Go to: 
  1. C:\Program Files
  2. C:\Program Files (x86)
  3. C:\ProgramData

Sort each of the above paths as "Small icons", take a screen image of all folders, in each path, upload the images to the (Cloud) Image folder, post the share link to the folder please? 

:four: Create a System Restore Point

:five: Backup all important data. 

Please post back? 

Thank you. 

Hello friend here it is, my computer is 32 bit and only has one program files folder.

https://drive.google.com/file/d/1tWTQuaLBz_p54zgWW9ljWbol72humSQX/view?usp=sharing

M
Userlevel 1

Hello  @Master 
:one:Cloud, create an Image folder. 

:two:Windows: 

  • Generate a System Information report, (Windows) Start menu, type System Information  press enter    in the System Information window, select File, select Export, save & attach the report to your topic.
  • Go to: 
  1. C:\Program Files
  2. C:\Program Files (x86)
  3. C:\ProgramData

Sort each of the above paths as "Small icons", take a screen image of all folders, in each path, upload the images to the (Cloud) Image folder, post the share link to the folder please? 

:four: Create a System Restore Point

:five: Backup all important data. 

Please post back? 

Thank you. 

Got a Friend?

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello  @Master,

  1. C:\ProgramData:question:
  2. Malwarbytes - MBAM:question:
  3. Symantec:question:

:bangbang: Don’t bump in other Community Members topics please:bangbang:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello  @Master,

  1. C:\ProgramData:question:
  2. Malwarbytes - MBAM:question:
  3. Symantec:question:

:bangbang: Don’t bump in other Community Members topics please:bangbang:

Alright friend, is to do what I did not understand?

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello  @Master, 

  1. Provide me with an image of   C:\ProgramData  folders please? 
  2. Has MBAM previously been used ? 
  3. Has  Symantec previously been used ? 
  4. Have you done the System Restore & backed up all your data ?

Remember: you are are eyes, we only “see” what you tell us. 

 

 

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello  @Master, 

  1. Provide me with an image of   C:\ProgramData  folders please? 
  2. Has MBAM previously been used ? 
  3. Has  Symantec previously been used ? 
  4. Have you done the System Restore & backed up all your data ?

Remember: you are are eyes, we only “see” what you tell us. 

 

 

Hello all good friend, I've used MBAM many times but mocking malware, Symantec used only once, but never used, about the system restore I have done and also the backup.

 

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello  @Master,

  • MBAM &  Symantec-Norton are listed software conflicts. 

Before we can fix anything you need to prepare your system properly 

How to remove a third-party anti-virus application before installing a Kaspersky Lab product

Do that please, do not do anything else, I need to keep track of things and you need to follow my guidance.

Thank you. 

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
M
Userlevel 1

Hello  @Master,

  • MBAM &  Symantec-Norton are listed software conflicts. 

Before we can fix anything you need to prepare your system properly 

How to remove a third-party anti-virus application before installing a Kaspersky Lab product

Do that please, do not do anything else, I need to keep track of things and you need to follow my guidance.

Thank you. 

Ok have I done what it is to do now friend?

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello  @Master,

Thank you.

  • Post an image of   C:\ProgramData  folders please? 
  • Run a new GSI & Windows Logs, upload the folder to cloud & post the share link please?

:pray_tone3:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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