Kaspersky
Question

Devices connected to my network keeps appearing

  • 13 October 2021
  • 3 replies
  • 36 views

Hi! Since a few weeks ago, I have removed several devices from my network. I have delisted them from my Router, and then I’ve cleaned up the list on Kaspersky Security Cloud.

The problem is, after the removal I receive a pop-up saying that a certain number of devices are now connected to the network, which is not true at all. All the removed devices keeps returning into the list periodically, which is quite annoying.

I have also tried to told Kaspersky to forget all my networks, without success. What can I do?


3 replies

Userlevel 7
Badge +5

Hi CDanilo25, 

We will need to collect additional information for further analysis of this issue. 

Collect traces via the following instruction: https://support.kaspersky.com/15538

  • enable traces
  • restart PC
  • check the list of devices connected to the network, make a screenshot, note the IP address of the device
  • Win+s → type ‘cmd’ → start Command Prompt → execute the command: ping %put here the IP address of the device% , make a screenshot of the result
  • remove the device from the list
  • restart PC
  • check the list of devices connected to the network (at this step we need to reproduce the situation with the same device appearing on the list)
  • disable traces
  • upload the data to a cloud server and share with us in the incident

You can submit the incident via https://support.kaspersky.com/b2c/

Let me know the incident number as soon as you get it. 

Hi CDanilo25, 

We will need to collect additional information for further analysis of this issue. 

Collect traces via the following instruction: https://support.kaspersky.com/15538

  • enable traces
  • restart PC
  • check the list of devices connected to the network, make a screenshot, note the IP address of the device
  • Win+s → type ‘cmd’ → start Command Prompt → execute the command: ping %put here the IP address of the device% , make a screenshot of the result
  • remove the device from the list
  • restart PC
  • check the list of devices connected to the network (at this step we need to reproduce the situation with the same device appearing on the list)
  • disable traces
  • upload the data to a cloud server and share with us in the incident

You can submit the incident via https://support.kaspersky.com/b2c/

Let me know the incident number as soon as you get it. 

 

Thank you, I hope I’ve done everything right! The incident number is INC000013300762.

Userlevel 7
Badge +5

Thank you, we are checking. 

Reply