Kaspersky
Solved

Can't view "Manage Exclusions" in Threat and Exclusions settings


Userlevel 1

when i click it kaspersky crashes… it just freezes… i need to restart it for it to work again…

 

icon

Best answer by Fusau 21 June 2020, 16:46

Formatted my system to a clean windows 10 iso file. Everything works now.
TYSM to FLOOD for assisting me :)

View original

10 replies

Userlevel 1

cant access things :( video of crashing please help

Userlevel 7
Badge +8

Hello @Fusau,

Welcome!

:question: Is this a new install of Kaspersky Security Cloud Free?

If “yes”, check:

System requirements

Software compatibility

If both are ok, uninstall Kaspersky Security Cloud Free, make sure the system is shutdown at the end of the uninstall. 

Power on, login, download & clean install Kaspersky Security Cloud Free.

If the issue repeats, run a GSI & Windows logs & attach to your reply?

Thank you:pray_tone3:

Flood:whale:

Userlevel 1

Hello @Fusau,

Welcome!

:question: Is this a new install of Kaspersky Security Cloud Free?

If “yes”, check:

System requirements

Software compatibility

If both are ok, uninstall Kaspersky Security Cloud Free, make sure the system is shutdown at the end of the uninstall. 

Power on, login, download & clean install Kaspersky Security Cloud Free.

If the issue repeats, run a GSI & Windows logs & attach to your reply?

Thank you:pray_tone3:

Flood:whale:

still crashed getting the info now...

Userlevel 1

Hello @Fusau,

Welcome!

:question: Is this a new install of Kaspersky Security Cloud Free?

If “yes”, check:

System requirements

Software compatibility

If both are ok, uninstall Kaspersky Security Cloud Free, make sure the system is shutdown at the end of the uninstall. 

Power on, login, download & clean install Kaspersky Security Cloud Free.

If the issue repeats, run a GSI & Windows logs & attach to your reply?

Thank you:pray_tone3:

Flood:whale:

here is the info

Userlevel 7
Badge +8

Hello @Fusau,

Thank you for the data:ok_hand_tone3:

Please upload: C:\Windows\Temp\saas.20.0.14.1085k_05.19_10.57_4200.apply_patches.drivers_x64.log to a cloud service: 1drive, Dropbox, Megadrive, IceDrive or another (not Google Drive, Google have made a change, atm, everyone sending GD sharelinks is having problems) & add the sharelink to your topic please?
Thank you:pray_tone3:
Flood:whale: 

Userlevel 1

Hello @Fusau,

Thank you for the data:ok_hand_tone3:

Please upload: C:\Windows\Temp\saas.20.0.14.1085k_05.19_10.57_4200.apply_patches.drivers_x64.log to a cloud service: 1drive, Dropbox, Megadrive, IceDrive or another (not Google Drive, Google have made a change, atm, everyone sending GD sharelinks is having problems) & add the sharelink to your topic please?
Thank you:pray_tone3:
Flood:whale: 

https://www.dropbox.com/s/2ynjdikm29ydpii/saas.20.0.14.1085k_05.19_10.57_4200.apply_patches.drivers_x64.log?dl=0

Userlevel 1

https://www.dropbox.com/s/dcfa2pdmy5ywunu/saas.20.0.14.1085k_05.19_10.57_4200.apply_patches.drivers_x64.rar?dl=0 

zipped file as requested

Userlevel 1

another one

Userlevel 1

Formatted my system to a clean windows 10 iso file. Everything works now.
TYSM to FLOOD for assisting me :)

Userlevel 7
Badge +8

Hello @Fusau,

You’re most welcome:slight_smile: !

Thank you for letting us know the issue is resolved:thumbsup_tone3:

A little bit of “moving forward” guidance: when you need help, tell everything, to whomever is assisting you; layering Kaspersky software will not work, installing Kaspersky software without preparing a system will not work; Kaspersky recovery tools should never be used without direct instruction from Technical Support, cracked programs are potentially very dangerous. 

Thank you:pray_tone3:

Flood:whale:

Reply / Ответить