Kaspersky
Question

Browser Slowed Down

  • 16 February 2021
  • 5 replies
  • 57 views

So since i install kaspersky on my pc, my browser got slowed down, im watching youtube try to pause the video with spacebar and then wait 1-2 second until the video actually paused, is this because of my potato laptop? Im kinda mad waiting 1-2 for the video to get paused OR not even get paused can anyone tell why? Thank you!


5 replies

Userlevel 7
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Since i install kaspersky on my pc, my browser got slowed down, im watching youtube try to pause the video with spacebar and then wait 1-2 second until the video actually paused, is this because of my potato laptop? 

Hello @Human

Welcome!

  1. Which Kaspersky Security Cloud (KSC) version & patch(x) x=letter, on the Windows Taskbar or hidden icons, righclick the Kaspersky icon, select About?
  2. What’s a “potato” Laptop? 
  3. Which OS version & build, on the Windows Search, type     winver    → a small popup will show version & build
  4. Does the same “ wait 1-2 second until the video actually paused” issue happen in all Supported browsers: Firefox, Chrome, Edge Chromium? 
  5. Is KSC Licensed or Free? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hello @Flood and Flood's wife apparently my browser is not slowed down again its working perfectly but if you still need answer, here

  1. 21.2.16.590 (b)
  2. Potato laptop is a low end laptop
  3. W10 v20H2 (OS build 19042.746)
  4. Yes
  5. Free
Userlevel 7
Badge +9

Hello @Human 
Thank you for taking the time to post back:ok_hand_tone3:
"potato" LT, duoh! Had no idea it was a "thing", thanks for sharing:relaxed:

Is v20H2 19042.746 beta/preview ? If “yes”, Kaspersky only supports commercially released OS.

We're delighted the issue is resolved:cartwheel_tone3:

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hi @Flood and Flood's wife apparently, and sadly, it got slowed down again. And about the windows version, i believe its released.

Userlevel 7
Badge +9

Sadly, it got slowed down again. And about the windows version, i believe its released.

Hello @Human

Thank you for posting back:ok_hand_tone3:

C:\Users\USER\AppData\Local\Temp      NB USER = your name     
C:\Windows\Temp

  • Return to normal mode. 
  • :a:As a test only, shutdown/exit all browsers, open KSC, Settings:gear: , Network settings, uncheck Inject script into web traffic to interact with web pages -→ start the browser, is “Browser Slowed Down” still happening? If “yes”, recheck the Inject script into web traffic to interact with web pages
  • :b:As a test onlyshutdown/exit the browser, in KSC,  Settings:gear: , Network settingsEncrypted connections scan, Scan encrypted connections upon request from protection components, select Do not scan encrypted connections → Save, , is “Browser Slowed Down” still happening? If “yes”, recheck Scan encrypted connections upon request from protection components

Please let us know the outcome? 

 

Thank you:pray_tone3:

Flood:whale:+:whale2:

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