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2 ignored cloud objects on Kaspersky Security Cloud Free


Userlevel 1

I finished running a full scan, and the details show that 2 objects in the cloud have been ignored, I want to stop them from being ignored, know what these files are and if they are dangerous to my device

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Best answer by FLOOD 24 June 2020, 07:12

Hello @3m1l10,

Advice from Moscow HQ Kaspersky Technical experts, sent: Wednesday, 24 June 2020 01:30:

quote

"In Windows 10 RS3 1709 or later, Kaspersky Security Cloud does not scan files in OneDrive cloud storage. The notification will “say” x cloud objects skipped.”

“In order for Kaspersky to scan such files, these files have to be completely downloaded from OneDrive Storage to the local machine or computer. This process is quite ineffective as it takes some time to download files, it uses disk resources as well, plus, files are not harmful until they are downloaded.”

unquote

Muito obrigado:pray_tone3:

Flood:whale:

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49 replies

Userlevel 7
Badge +6

@3m1l10 Welcome. Can you specify the details from the ignored objects.

Userlevel 1

I don’t know how to see the details @Berny 

 

Userlevel 7
Badge +6

@3m1l10 Can you please check KSCloud main window >   Reports > Detailed Reports

Userlevel 1

So? @Berny 

Userlevel 7
Badge +6

@3m1l10 Please see this https://support.kaspersky.com/13320#block2

Userlevel 1

@Berny  

(it’s on portuguese because I’m brazilian)

 

Userlevel 7
Badge +6

@3m1l10 Please run AdwCleaner as ADMIN and post the TXT-log in your next Post (! please don’t clean eventual detections !)

@harlan4096 Please help ?

Userlevel 1

But here says that the download was blocked @Berny 

Userlevel 7
Badge +6

@3m1l10 Please submit AdwCleaner report.

Userlevel 1

@Berny 

 

Userlevel 1

@Berny  

So, are these unnecessary?

Userlevel 7
Badge +6

@3m1l10 OK. Please clean above detections (adware and pup)  > reboot.

 !!! Please don’t clean the preinstalled detections !!!

Also :  clean browser cache > reboot > run full Kaspersky scan.

Userlevel 1

Thanks!!! But I don’t wanna run full Kaspersky scan for now, it takes a long time @Berny 

Userlevel 7
Badge +3

Please also clean up junk by following instructions in this link: https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313

 

Also, please instruct the people who use the computer to be careful to not download junk. 

Userlevel 1

@Berny The ignored objects are still present

Userlevel 7
Badge +6

@3m1l10 Please reset your Browser default settings.

Userlevel 1

@Berny And now?

Userlevel 7
Badge +6

@3m1l10 Did you proceed with another scan ?

Userlevel 7
Badge +2

@Berny  

(it’s on portuguese because I’m brazilian)

 

Hi, can you click the “Detalhes” on the right side and then make a screenshot of the window that opens up?

Userlevel 1

@Berny  @Igor Kurzin  I'll do both things later

Userlevel 1

@3m1l10 Please reset your Browser default settings.

@Berny This includes accounts?   

Userlevel 1

@Berny The ignored objects are still present

Userlevel 1

@Igor Kurzin 

Userlevel 7
Badge +6

@3m1l10 Please see above post from @Igor Kurzin  , can you please post a screenshot from the details.

Userlevel 1

@Igor Kurzin Just in case

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