Kaspersky
Question

I wanted to install Kaspersky secure connection, but the installer did not start.

  • 16 November 2019
  • 1 reply
  • 4867 views

Russia language. Проблема вот в чем,я хотел установить Kaspersky secure connectio,но установщик не запускался.

Я решил проверить вдруг у меня есть он и вправду есть,но вот когда пытаюсь открыть пишет: “Прекращение  работы программы kaspersky secure Connection” Тогда я решил переустановить ее,захожу в  коревую папку,а мне пишет “Отказано в доступе”  Я уже незнаю,что делать помогите пожалуйста/ 

English language. The problem is this,I wanted to install Kaspersky secure connection, but the installer did not start.

I decided to check if I have it really is, but when I try to open it writes: "Termination of the Kaspersky secure Connection program” Then I decided to reinstall it, I go to the root folder,and I write “access Denied” I already do not know what to do please help.

 


1 reply

Userlevel 7
Badge +4

Welcome.  There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
  Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Or, please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

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