Kaspersky
Question

Youtube URLs copypasted in Discord are not blocked

  • 8 December 2020
  • 5 replies
  • 113 views

My kid bypass the Youtube filter used by navigators by copypasting the URL in Discord. How to prevent that and still permitting him to use Discord please ?

Discord on Windows 10. For info, as he’s not local admin, I think the Discord updates self install in %appdata% instead of Program Files.

Thank you in advance for your help.


5 replies

Userlevel 7
Badge +9

Hello @Stefanov

Welcome! 

  • Please post a video of all the steps your son is using to circumvent KSK → we’ll then try to replicate the problem & see if it matches a known issue, whereby KSK cannot manage links accessed by “piggybacking” on other apps:thinking:

Also, please let us know:

  1. Your son’s age?
  2. Windows 10 OS build?
  3. KSK version? 
  4. Discord version? 
  1.  A detailed history
  2. What caused the problem?
  3. Did you try to solve the problem? How?
  4. Text from an error message? Screenshot? Video?
  5. Community topic URL?
  • Support may request data & logs, they will guide you:

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • When feedback from the Kaspersky Technical Team is available, please share it with the Community? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Can you explain the situation where links cannot be managed?  - “KSK cannot manage links accessed by “piggybacking” on other apps”

It seems over the last month we too are having issues with blocking access to YouTube.  Both by categories and specific URLs.  I was thinking it was specific system issue but maybe someone found a workaround and hasn’t shared with the siblings yet…. :)  Thx.

Userlevel 7
Badge +9

Hello @Dr. Awesome

Welcome!

KSK cannot manage links accessed by “piggybacking” on other apps”, the base application, allows forbidden sites, for example porn, to be searched & accessed, this has been tested with Tiktok, Instagram, Facebook, Discord & other similar apps. 

Please provide specific information, regarding “ over the last month we too are having issues with blocking access to YouTube.  Both by categories and specific URLs

  1. Your child’s birth year? 
  2. Device name & OS version your child uses: Windows, Android, MAC, iOS?
  3. KSK version
  4. Screen prints of the applied blocks? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Windows is almost always the last Windows 10 version with the latest updates. Discord and KSK are up-to-date as well.

I won’t record videos. Just replicate the issue yourself , it’s easy : A Youtube link is blocked in Google Chrome. Just copy/paste the URL in Discord : The video is not blocked. Maybe you’ll answer that Discord has no parental control. You’re right, that’s why I bought KSK to have the parental control feature outside of each application.

Btw Microsoft Edge Chromium brower seems do be ignored by KSK.

Or maybe the solution is simply just to inform customers about applications supported (or not supported) by KSK. Like an article in a Knowledge Base.

Thank you.

Userlevel 7
Badge +9

Hello @Stefanov

Welcome back!

KSK, Web activity monitoring → Safe search & YouTube filtering, applies when accessed via Supported browsers, not applications.

  1. FYI, we’ve already replicated the issue, however, that's irrelevant; we're not logging a case, our children don't use Discord, they think it's rubbish. 
  2. FYI, if you think a KB article will assist, share that using the Feedback, I have a suggestion template, with Kaspersky Technical Support
  3. In our tests, KSK manages Edge Chromium exactly as designed; if you have examples & are prepared to provide information to allow us to test, we’ll happily do so, but we don’t have time to try to guess what the issues are. 
  4. FYI, the Community is made up of users of Kaspersky software (like you) , all who give their time freely, to help other Community members (like you). There's a small team of Kaspersky employees - all of whom are clearly identifiable, bc, their profile shows "Kaspersky Lab Employee".

If you wish for the Discord issue to be dealt with, please log a case, Kaspersky Technical Support will do nothing without data; our data does not reflect yours. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

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