Kaspersky
Question

Youtube links in report are not opening

  • 16 June 2021
  • 7 replies
  • 38 views

Kaspersky is logging youtube activities in Chrome browser. When I try to open the activity it opens as broken link. 

 

Is there any way I can get the actual link . 

 

Images are attached for explanation.

 

Looking forward for support.

Thanks & Regards

Faheem


7 replies

Userlevel 7
Badge +9

Kaspersky is logging youtube activities in Chrome browser. When I try to open the activity it opens as broken link. Is there any way I can get the actual link .

Faheem

Hello @MFT, Faheem, 

Welcome again! 

Is KSK configured with:

  1. Safe Search on YouTube ON or OFF? 
  2. Warn, Block or Allow for Youtube? 
  3. Your child’s birth year please? 
  4. Are you accessing the KSK Report / Youtube links using a Chrome browser? If “yes”, do the links open if you use Firefox & or EdgeChromium? 

Please post back? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hi  Flood

Safe search is ON

it is in warn and allow settings for two kids 12 and 14 years old

Happening same for both

 

Thanks 

Faheem

 

Userlevel 7
Badge +9

Safe search is ON. it is in warn and allow settings for two kids 12 and 14 years old. Happening same for both. Thanks , Faheem

 

Hello @MFT, Faheem, 

Thank you for posting back!

  1. The first image you’ve posted, is that KSK, Internet , All events Report?
  2. Are the children using Android devices?
  3. Are the children accessing YouTube via the YouTube app or YouTube via Google Chrome browser?
  4. Are you accessing the KSK Report / Youtube links using a Chrome browser? If “yes”, do the links open if you use Firefox & or EdgeChromium? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hi,

 

1- Yes

2- yes

3- yes

4- Chrome browser only. no other browser on windows 10

Thanks

Faheem

Userlevel 7
Badge +9

Hello @MFT, Faheem, 

Thank you for posting back!

Interesting, our KSK Report looks different. 

We tested, on an Android device, child birth year 2007, Safe Search on YouTube = ON. 

IF YouTube is accessed via the YouTube App, KSK logs events as in image 1, note:, we’ve added the resolved YouTube address for each entry.

 

 

 

IF YouTube is accessed via Google Chrome browser, KSK does not log events:

The documentation for KSK, Safe Search on YouTube is very basic. 

IF KSK is premium subscription, please log a case with Kaspersky Technical Support, fill in Application malfunction, Other template → image 2 above; Support may request Traces, Logs & other data; they will guide you: 

Logs & traces can be big to very big; run for only as long as it takes to replicate the issue &, if any of the files cannot be attached to the incident, don’t use Webdav, simply upload the files to any cloud service of your choice, create a share link & add the share link to the incident. 

After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

When technical support provide an answer, please share the information with the Community? ​

Thank you:pray_tone3:

Flood:whale: +:whale2:

Many thanks for your support, will surely contact technical support for solution

Userlevel 7
Badge +9

Many thanks for your support, will surely contact technical support for solution

Hello @MFT, Faheem, 

You’re most welcome:relaxed: !

Our observation, it appears as tho KSK logs Youtube generic search queries, but not actual watched Youtube URLs, we watched approx 10 YouTube videos, each time KSK only logged generic events, exapmple: https://www.youtube.com/results?search_query=kaspersky

Even when we change Categories to Forbidden, KSK does not function, nor report, as expected. 

Tested on 3 different devices. 

It will be very interesting to hear what the Kaspersky expert team advise? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Reply